EA
Emma A
Active since Feb 2019
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
KLM destroys suitcase and no resolution six months later
My baggage was left behind when I flew from Amsterdam to Cape Town in September last year. I was informed when I arrived in Cape Town that my baggage was not in Cape Town. I filled in a form at the airport and two days' later my baggage was delivered to me - the suitcase utterly crushed. All three handles had been broken off and as a result there were sharp bits of metal and plastic sticking out. The courier company that delivered it took photos of the damage and said they would send it to KLM. I logged a damaged baggage report the same day. Over the past six months, I have received multiple emails from KLM asking for information I have already provided Then eventually, six months later, I was told the claim was resolved, and I would be paid out. However, no payment came, and now the website says it is "under review" again - not resolved as it said on Friday. Then I get an email asking me for the damaged baggage report provided by KLM, so KLM is asking me to give them a report they were supposed to provide but didn't because they initially lost my luggage and then sent it to me via courier. I couldn't report it at the airport desk because I did not arrive at the airport with my luggage. I am not claiming compensation for a R20,000 Thule bag. It is simply to get a suitcase that KLM would allow on their flights - because what they delivered back to me is not something they would accept as baggage at their luggage desk. Luckily, I did not pack any valuable or fragile items in that bag. Other people on the same flight were not so lucky - with one woman who arrived with me finding her luggage left behind with prescription medication she needed in it. It was 11pm on a Saturday night. How was she supposed to get more? The man at the desk couldn't have cared less about my luggage or hers. As for the last six months, they couldn't have cared less about what I can only imagine was malicious damage. There is no way a suitcase gets crushed like that accidentally - unless it literally got stuck in an aeroplane door. Ref: [C-10092322]
0 replies
2 months ago
In the twilight zone and don't know if this is worth the premiums
I am wondering what is going on with my case. I don't get any feedback and constantly have to chase. I am really frustrated and wondering if this is worth it as it looks like I might have to hire a private attorney - which is what I wanted to avoid when I took out the Platinum Plus policy in early 2023. So that is three years of premiums, and I've only referred two matters - one that I ended up having to sort out myself at the RHT and now this one where I am just tearing my hair out and feeling like I'm in the twilight zone. I can see that Law for All "farms" positive reviews by prompting people to put positive ratings when they are happy, but if you have complaint, they can't even tell you who to complain to. Even a manager getting involved hasn't helped.
1 reply
7 months ago
Wheeler Dealer sold me a faulty car - the National Consumer Tribunal agreed
I bought a vehicle from Wheeler Dealer Auto Sales in Strand on 11 March 2022. In the first week, the alternator stopped working. The owner of the dealership told me to claim from the warranty he had sold me. This was not possible because the warranty had not yet been loaded. I paid for a new alternator, took the broken alternator back to the owner of the dealership, and he refunded me. Four months later, the vehicle began leaking oil. I took it in for a service and to have the oil leak looked at. The vehicle had blown a gasket and had a cracked engine block caused by overheating die to a faulty thermostat. I informed the dealership, represented by Mr Nicholas Grobler, and he again told me to claim from the warranty, even though the breakdown occurred less than six months after the vehicle was purchased. The repairs were way in excess of what the warranty would pay (even on the cheapest quote), and the dealership continued to deny liability – or even to engage with me. I went to MIOSA, then to the National Consumer Commission, and finally to the National Consumer Tribunal. I had to hire lawyers to pursue the case. At numerous times, my attorneys offered Wheeler Dealer the option to settle the matter – but he was not interested. The case was heard before three members of the National Consumer Tribunal on 16 May 2025. The judgement was issued in August 2025. Available on the website of the National Consumer Tribunal, the judgement reads: “The vehicle failed to meet the standards required under section 55(2)(a) to (c). The respondent failed to comply with its obligations under section 56(2)(a) to repair the vehicle at its risk and expense following the applicant’s report of the defect. In doing so, the respondent infringed the applicant’s rights in terms of the CPA. The respondent’s conduct accordingly not only contravened sections 55(2)(a) to (c) and 56(2)(a) but also constitutes a textbook example of the type of prohibited conduct the CPA seeks to eliminate. In conclusion, the respondent demonstrated a complete disregard for the applicant’s rights and the statutory remedies enacted by the legislature to protect consumers. The respondent failed to accept responsibility and persistently raised various defences in an apparent attempt to evade liability. Its repeated instruction to the applicant to claim under the contractual warranty is indicative of the respondent’s general attitude towards consumers who report defects. The applicant has suffered considerable economic loss and remains out of pocket because of the legal costs she incurred in pursuing this matter. The cumulative effect of these circumstances has caused the applicant significant inconvenience and emotional distress. Such conduct must be strongly condemned.” It should also be noted that the National Consumer Tribunal stated in the judgement, “The respondent is cautioned to ensure full compliance with the provisions of the CPA, and future contraventions may result in the imposition of severe penalties, including an administrative fine.” Even after this ruling, getting the dealership to comply with the judgement has been an uphill battle, and to date the dealership has not meaningfully engaged to settle the judgement debt – despite knowing the economic hardship and emotional distress his actions have caused.
0 replies
24 months ago
Great customer service from Bheki who assisted me in having my car towed after a mechanical breakdown
Great customer service from Bheki who assisted me in having my car towed after a mechanical breakdown. It was the first time I needed my insurance with MiWay and it was a great experience.
1 reply
38 months ago
Convenient and helpful
Very helpful for those little issues that need a doctor, but you don't have time to drive to a doctor or wait days for an appointment. I've found the doctors very approachable, and they do a good job considering it's an online platform. I have used them a couple of times and never had to wait more than a few minutes for a consultation.
0 replies
40 months ago
Absa vehicle and asset finance no help in resolving complaint about faulty vehicle they financed
I bought a vehicle in March 2021, financed by AVAF, that was defective from the start. The dealer has dodged responsibility. I complained to AVAF and they have been no help at all - completely misunderstanding the complaint and closing the file based on a clearly erroneous finding by MIOSA, referred to the NCC. They say they can't do anything because I referred the matter to the NCC. That does not make sense to me. Surely if AVAF is financing a vehicle, they would have some interest in the vehicle working as it was intended to work when it was sold to me. But it seems not. I am very disappointed, to say the least.
1 reply
41 months ago
Sold a vehicle that broke down completely less than 6 months after purchasing it
I bought a vehicle from Wheeler Dealer Auto Sales in Strand on 11 March 2022. In the first week, the alternator stopped working. The owner of the dealership told me to claim from the warranty he had sold me. This was not possible because the warranty had not yet been loaded. I paid for a new alternator, took the broken alternator back to the owner of the dealership, and he refunded me. Four months later, the vehicle began leaking oil. I took it in for a service and to have the oil leak looked at. The vehicle had blown a gasket and had a cracked engine block caused by overheating die to a faulty thermostat. I informed the dealership owner and he again told me to claim from the warranty, even though the breakdown occurred less than six months after the vehicle was purchased. The repairs are way in excess of what the warranty will pay (even on the cheapest quote), and the dealership denies liability, even though MIOSA ruled that the vehicle fell outside the parameters of the Consumer Protection Act. I have been paying - and continue to pay - for a vehicle I have not had use of since 26 July 2022.
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)