BAD SERVICE WITH WHERETOSTAY AGENT JESSICA SLEVIN

We booked 5 bedroom house at Zimbali coastal resort with where to stay agent Jessica Slevin for 23-27 September 2021. On arrival on the 23rd we discovered that the house was double booked. We call the agent Jessica she said there was nothing she could do for us because the other group booked 1st so they will occupy the house. The only option she offered was to give our money back. We drove all the way from Limpopo only to find out on arrival that we don’t have a place to stay. She sends us other houses that she thought were not booked and they were way more than what we paid. We asked if she could pay the difference, she said the money has to come from our own pockets. We spend the whole 2 days looking for accommodation because all houses next to the beach were fully booked. We finally found accommodation very far from the beach and we spent most of the time on the road. We didn’t even enjoy our vacation. I will never recommend booking with WhereToStay especially with JESSICA SLEVIN. We were very disappointed