Great experience even after a really bad one(being burgled)

I am insured through a broker named Alonza investments, the policy is underwritten by Genric insurance, when I had a claim, an assessor from Wilco was sent to assess and adjust, his name is Jan Willemse, this gentleman was absolutely professional, punctual, reassuring and completely upfront about everything. In the end, my claim has been processed and I am so grateful for the effective service, if I were Jan I would have flipped myself off a long time ago, there were some complications in the claim due to my own errors but this was all sorted out and Jan had been an absolute legend throughout. I just had to thank all three companies involved as they have turned my frown upside down :-)