False Advertising & Incomplete Service – Booking ID 2358537

I am extremely dissatisfied with the service provided under Booking ID: 2358537. What was advertised and paid for is NOT what was delivered. I booked and paid for a 40-minute dune quad biking experience for two people, including a professional photo shoot. Instead, we received: Less than 20 minutes of quad biking – nearly half of what was paid for. No professional photo shoot whatsoever, despite this being clearly included in the package. We were forced to use our own phones to take pictures, which is completely unacceptable and not what we paid for. This is not a minor inconvenience — this is blatant misrepresentation and false advertising. Let me be clear: our booking was for 14:00. Even though we entered at around 14:20, there was still more than enough time to deliver the full experience. In fact, we were able to proceed with another activity at 14:30, which proves that time constraints are NOT a valid excuse for this failure. The service delivered was substandard, incomplete, and misleading, and falls far below any acceptable consumer standard. Customers should not have to fight to receive what they have already paid for.

Consumers deserve honesty and delivery on what is promised — neither of which was provided here.