NURSING SERVICE AT HOME

Be very very careful when dealing with person/business. He has a number of businesses. Very nice person at first.

I saw his adverti*****ts on facebook, as I was considering getting home nursing services for my 80 year old father. My father was admitted to hospital on 28 September 2022. As I made contact with this company to enquire about the costs on 23 September and again on 28 September, he informed me that he can assist me. There was a placement fee R4 000. I explained that my father was admitted and i was just enquiring. I did not expect my father to be in hospital for a long time. This company informed me that if I paid a deposit, he can book a nurse for me to be on standby as soon as my father gets discharged from hospital. I paid a R2000 deposit on the 28 September and he confirmed that he did received the money.

The first nurse he suggested, wasn't available anymore. He send me more information on other nurses that would also be available. On 30 September he send me another nurses detail that was at the end of her contract in Nylstroom.

On 13 October I informed the company that my dad was still in hospital in ICU. He replied with thank you and the nurse is on stand by. 16 October he enquired from me how my father was doing and I informed him that he is still in ICU and they are basically just keeping him comfortable.

I contacted the company again on the 23 October to update them that my father was still in hospital. I then asked him what about my deposit, if my father does not get out hospital. They informed me that i will loose the deposit. I replied that i have not signed anything and the deposit was just to ensure that if my father would get discharged there would be a caretaker. They then advised me that my case is not normal and they will refund my deposit on the 7th November. I was very very greatful.

On 7th November I send a reminder for the refund. I was then told that they are busy with end of the year and they will deduct a cancelation fee of R500 and that they loaded the refund to be paid on 26 November. I told them I am not accepting this and it is the first time they are talking about a R500 cancelation fee. I received a very rude and dismissive voice note, that they do not care how I feel, and the payment was already loaded to be paid on 26 November.

It is 28 Novevember and the deposit of R2000 has not been paid back. My father is still in ICU in hospital. All the above communication is on WhatsApp and is available if needed.

Just a warning to everyone out there, dont trust people who sound if they really care and want to help you. Be very very careful.