Lost Item

On Thursday this week my grandmother went to collect a coat of hers which she had left for dry cleaning on the 30th of May 2022, upon arrival, the ladies in the front could not find the coat and simply told my gran to come back the following day. She did, and they still have not found the coat.

I have sent messages via their Facebook messenger, Facebook page AND WhatsApp (which is their main number on their slip) and they’re reading my messages but not responding.

This coat of my grans, she bought in New York a few years ago so it’s safe to say that it’s not “just a coat”. Regardless of this, I find it utterly in bad service that this company 1. Are not responding to customer queries and 2. Are simply unbothered that THEY have “lost” an item which was left in their store.

Furthermore, their terms and conditions do state that proven inventory of an item and any loss of an item, they are liable for which in this case will be challenged.

Terribly disappointed with this customer service and utterly shocked at the lack of responsibility for a customer’s garment.