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Ashleigh K
Active since Jan 2020
12
Reviews
0
Industries
Reviews
12 reviews27 months ago
Lack of Proficiency
I am writing to express my frustration with the lack of urgency and proficiency displayed by Skills Academy in resolving the issue I have encountered. Despite bringing the matter to their attention on NUMEROUS occasions, there had been little to no progress made towards finding a resolution. The delay in addressing this issue is unacceptable and has resulted in me having to do the work for them. It appeared that my concerns and queries were not being taken seriously, and the lack of proactive action from their end is deeply disappointing.
0 replies
29 months ago
Poor Service - Lack of Internal Communication
I am writing to express my deep concern and dissatisfaction with the consistently poor service I have received from Skills Academy. I have encountered numerous errors that have significantly affected my experience. The lack of effective communication has exacerbated the aforementioned issues. I have experienced delays to my inquiries and have been provided with conflicting information by representatives. Even though my account was paid upfront and my study material was delivered in one batch, on the eve of me thinking I had completed all modules. I was told there were outstanding assignments to which was discovered that I had actually not received all my reading material. This has caused inconvenience and frustration, as I have had to go through the hassle of returns and replacements which have been incorrect and are up until today still outstanding. I am disheartened by the consistent lapses in quality and customer service from a company I once trusted. As a customer, I expect to receive the products and services I pay for without undue stress and inconvenience.
0 replies
46 months ago
Lost Item
On Thursday this week my grandmother went to collect a coat of hers which she had left for dry cleaning on the 30th of May 2022, upon arrival, the ladies in the front could not find the coat and simply told my gran to come back the following day. She did, and they still have not found the coat. I have sent messages via their Facebook messenger, Facebook page AND WhatsApp (which is their main number on their slip) and they’re reading my messages but not responding. This coat of my grans, she bought in New York a few years ago so it’s safe to say that it’s not “just a coat”. Regardless of this, I find it utterly in bad service that this company 1. Are not responding to customer queries and 2. Are simply unbothered that THEY have “lost” an item which was left in their store. Furthermore, their terms and conditions do state that proven inventory of an item and any loss of an item, they are liable for which in this case will be challenged. Terribly disappointed with this customer service and utterly shocked at the lack of responsibility for a customer’s garment.
0 replies
52 months ago
Appalling service
On the 27TH OF DECEMBER 2021 I laid a complaint via twitter regarding an order I received. My chip box was basically empty, I have images to prove. Your online team kept promising someone would revert back to me and by today the 15th of January 2022, I’ve yet had anyone contact me. This service is appalling! I don’t care if it “just chips” I paid extra for this item and did not receive quality goods. It is also appalling that automated responses keep being sent but no actual follow ups are being made!
0 replies
58 months ago
Persistent problems with Vumatel
It's so ironic that after I write up a (positive) review after it took close to 3 months to actually activate my WiFi, I find myself yet again on here, writing a negative review. We are now in 2nd week of no wifi, service line has been off and still no active responses or any ETA. The county has been told to work from home due to the 3rd wave of Covid, and yet this is what my household is facing. My husband and I are having to use connections at restaurants, internet cafes as well as in and out of our office because of Vumatel. I have a toddler at home whom I am potentially putting at risk god forbid. Last month I had to drive to Vumatels head office, gain senior partners cellphone numbers, tag newspaper JUST TO GET SOME SORT OF REACTION from Vumatel. This has got to stop. It is unfair to the customer that this is the kind of service we are receiving, absolutely unacceptable! My ISP has done everything on their side in order to get positive and active feedback from Vumatel but there is this persistent lack of urgency from their side and its beyond frustrating!!!!!!!
212 replies
58 months ago
Pathetic service
My husband and I are utterly appalled at the lack of service recieved from accelerit as our ISP. We have now been without wifi for 2 WEEKS and and they've yet got to the root of the problem. We have beem bamboozled in and out of different departments, and STILL get no where, instead we find ourselves having to spend over R300 on airtime following up WITH THEM instead of them liaising and communicating with us as their client. They have failed to hand over vital information to the next department thus we find ourselves having to continuously repeat our matter a d for this endless cycle to start all from the beginning. We are at the point that should service not be rendered we want our account to be deactivated, canceled with immediate effect and we want a full refund on all monies spent. This is ridiculous. The current situation of our country demands we WORK FROM HOME, they are endangering our household, our Toddler son by this lack of communication and complete lack of urgency to sort out this matter. My husband and I are having to go unnecessarily into the office, restaurants etc just to use WiFi and to do our work. Come on! This is not fair. DO BETTER.
0 replies
59 months ago
Satisfactory Service...Finally!
I want to thank Sophy Kobe and Dineo for helping me sort out the frustrating problem we had with Vumatel and the activation of our service line. What took months, weeks...these two ladies helped me with urgency and grace. They followed up, stuck to their words and made sure service was provided. After the terrible battle we faced, I owe all my thanks to these two. Thanks Sophy and Dineo.
0 replies
59 months ago
Lack of Comprehensive Communication
We have been waiting for over 2 weeks now for Vumatel to activate our home fibre line. Not only is this costing me time but MONEY as both my husband and I work from home. and this is extremely frustrating! They do not give you any sort of comprehensive feedback as to what the hold up is etc and it is utterly disappointing that we have paid for this service and no sort of movement has been made! not to mention the amount of money spend on airtime following up, calling, emailing, trying to get to the bottom of the hold up! It is impossible for something as straight forward as an activation to be taking this long. Not happy customers!
424 replies
67 months ago
Olivedale Paediatrics Ward
I am currently in the paediatrics ward with my 9 month old son and I would just like to commend and thank the amazing nurses in the ward for all their hard work, it does not go unnoticed. Specifically, i'd like to thank nurse Lindi who has been such a God sent at this extremely daunting time. She has gone the extra mile to make me, but most importantly my son feel safe, comfortable and taken care of. What a kind human being. I am so grateful. Thank you nurse Lindi and all the wonderful nurses from the paed ward. I salute the work you do!
0 replies
67 months ago
Olivedale Paediatrics Ward
I am currently in the paediatrics ward with my 9 month old son and I would just like to commend and thank the amazing nurses in the ward for all their hard work, it does not go unnoticed. Specifically, i'd like to thank nurse Lindi who has been such a God sent at this extremely daunting time. She has gone the extra mile to make me, but most importantly my son feel safe, comfortable and taken care of. What a kind human being. I am so grateful. Thank you nurse Lindi and all the wonderful nurses from the paed ward. I salute the work you do!
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (75%)