Really, REALLY bad service

If I could, I would give this place a 0 star review. They have been worse than useless every single time I have had the displeasure of interacting with them. If I could go back in time I would buy a car that they are unable to service so that I could avoid ever having gone there in the first place. They treated me differently and like a child because I am a young woman. They had my car in their shop for over a MONTH, for a routine service that should have taken a day. In this month they still somehow managed to miss that one of my reverse lights had blown a fuse and so didn't work and so didn't fix it. Calling this workshop a place of business would be more than an overstatement. Today I phoned them asking for help with my car and they refused to tell me what they thought the issue was and then told me to bring my car (that cannot drive) into the workshop. When I asked how they suggested I do this I was told to call the helpline (the number I was currently talking to) and sort it out, the person I was talking to then hung up without another word. The customer service and actual car service are both abysmal and if I never set foot in that place again it will be to soon. After being treated so poorly I called a different dealership Arnold Chatz Cars (010 823 8154) and they were so helpful. They were kind and explained what they thought the issue was and how I could fix it. They offered me different booking and service options. I will be taking my car there from now on, where I am treated with dignity and respect and I suggest that you do the same.