TW
The Willows Resort & Conference Centre
Unclaimed Business
TW
The Willows Resort & Conference Centre
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRF
Renier F
1 reviews | Active since Jan 2020
22 Mar 2025, 18:45
No rule enforcement for poor behavior
Extremely drunk and outrageous behavior of one site in the camping area, breaking the rules of the establishment. This was reported on the first night, and the next morning to management with zero result. So a weekend wasted with no rest as the unruly neighbors did not stop until after midnight with their festivities both weekend nights. Needless to say I strongly recommend any other establishment for camping but this one
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Renier F
1 reviews | Active since Jan 2020
22 Mar 2025, 18:45
No rule enforcement for poor behavior
Extremely drunk and outrageous behavior of one site in the camping area, breaking the rules of the establishment. This was reported on the first night, and the next morning to management with zero result. So a weekend wasted with no rest as the unruly neighbors did not stop until after midnight with their festivities both weekend nights. Needless to say I strongly recommend any other establishment for camping but this one
0
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Zaahidah L
1 reviews | Active since Jan 2020
19 Jun 2024, 07:23
Worst customer experience ever
Resort manager was extremely rude and kept speaking over a person. Didnt give a chance to speak, raised his voice and put the phone down in the middle of the conversation. Willows messed up our booking. On trying to get a resolution they failed to acknowledge their mistake, blamed it on our communication instead of taking lesson from it.
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Zaahidah L
1 reviews | Active since Jan 2020
19 Jun 2024, 07:23
Worst customer experience ever
Resort manager was extremely rude and kept speaking over a person. Didnt give a chance to speak, raised his voice and put the phone down in the middle of the conversation. Willows messed up our booking. On trying to get a resolution they failed to acknowledge their mistake, blamed it on our communication instead of taking lesson from it.
0
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DJ
Dione J
1 reviews | Active since Jan 2020
25 Oct 2023, 14:55
***** business practise
The Willows offered a spin and win competition at the Whale festival earlier in the year. All you had to do was have a look at their accomodation offerings and spin the wheel for a discounted weekend at the resort. I won a 50% discounted weekend and my boyfriend won a free weekend so we booked, brought granny from East London and headed off to the Willows. What they didn't tell you was that you wouldn't be housed in the accommodation shown but in a mouldy back unit without the same facilities as shown. We had tried to book a front unit(as shown) with indoor braai(during winter) but were told it wasn't available. On requesting to move from the mouldy back unit once there, suddenly the front unit was available but at extra cost. I think this is a very disappointing, ***** way of doing business and needless to say, we didn't go back to use the other voucher. Very poor business practise and we felt rather conned. Leaves a very bad taste.
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Dione J
1 reviews | Active since Jan 2020
25 Oct 2023, 14:55
***** business practise
The Willows offered a spin and win competition at the Whale festival earlier in the year. All you had to do was have a look at their accomodation offerings and spin the wheel for a discounted weekend at the resort. I won a 50% discounted weekend and my boyfriend won a free weekend so we booked, brought granny from East London and headed off to the Willows. What they didn't tell you was that you wouldn't be housed in the accommodation shown but in a mouldy back unit without the same facilities as shown. We had tried to book a front unit(as shown) with indoor braai(during winter) but were told it wasn't available. On requesting to move from the mouldy back unit once there, suddenly the front unit was available but at extra cost. I think this is a very disappointing, ***** way of doing business and needless to say, we didn't go back to use the other voucher. Very poor business practise and we felt rather conned. Leaves a very bad taste.
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Anonymous
1 reviews | Active since Jan 2020
18 Apr 2023, 04:26
BAD SERVICE
I have booked and paid from the 1st till the 27th off April 2023 On the 11th early morning, I have spoken to Collin to ask for a refund as I have to leave for Cape Town the next day. Collin agreed that I was there for 10 days only,, but changed the days to to 12 days now. They ow me R380 and now I have to Summons them for the amount. Please guys be on the watch out for these people.
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Anonymous
1 reviews | Active since Jan 2020
18 Apr 2023, 04:26
BAD SERVICE
I have booked and paid from the 1st till the 27th off April 2023 On the 11th early morning, I have spoken to Collin to ask for a refund as I have to leave for Cape Town the next day. Collin agreed that I was there for 10 days only,, but changed the days to to 12 days now. They ow me R380 and now I have to Summons them for the amount. Please guys be on the watch out for these people.
0
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Colin I
1 reviews | Active since Jan 2020
24 Aug 2021, 08:39
The Willows Resort - no go.
Around 21 July 2021 we approached The Willows Resort in Port Elizabeth to secure a campsite booking. First of all, 2020 specials were still being promoted incorrectly. We communicated by e mails. A reservation was confirmed but the details on the reservation were not ours. We queried that but this was not rectified. No reply was received from Willows until 18 August and then only to let us know that if we do not pay deposit our reservation will be cancelled. Our contact details were still incorrect. By now we had already booked at Sitrusoewer for 20 August 2021. I have to admit, I find this a total no #WIN situation and I will not recommend Willows to anyone in future.
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Colin I
1 reviews | Active since Jan 2020
24 Aug 2021, 08:39
The Willows Resort - no go.
Around 21 July 2021 we approached The Willows Resort in Port Elizabeth to secure a campsite booking. First of all, 2020 specials were still being promoted incorrectly. We communicated by e mails. A reservation was confirmed but the details on the reservation were not ours. We queried that but this was not rectified. No reply was received from Willows until 18 August and then only to let us know that if we do not pay deposit our reservation will be cancelled. Our contact details were still incorrect. By now we had already booked at Sitrusoewer for 20 August 2021. I have to admit, I find this a total no #WIN situation and I will not recommend Willows to anyone in future.
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