CC
Chantal C
Active since Aug 2015
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Unacceptable Service and Potential Cancellation of All Policies
I am extremely unhappy with the service I have received from BetterSure. I had multiple appointments booked last week for a consultant to call me, and every single one was missed. I also sent several emails asking for assistance and still did not get the help I needed. All I am trying to do is get a quote for building insurance on a new property. This is a very basic request, and yet the level of service has been completely unacceptable. I already have existing policies with BetterSure, which makes this even more disappointing. If this is the standard of service BetterSure offers, then I will seriously be looking at moving all of my policies to another insurer. At this point, I have very little confidence in your ability to provide proper support when it is needed.
106 replies
1 month ago
Unacceptable Service and Potential Cancellation of All Policies
I am extremely unhappy with the service I have received from BetterSure. I had multiple appointments booked last week for a consultant to call me, and every single one was missed. I also sent several emails asking for assistance and still did not get the help I needed. All I am trying to do is get a quote for building insurance on a new property. This is a very basic request, and yet the level of service has been completely unacceptable. I already have existing policies with BetterSure, which makes this even more disappointing. If this is the standard of service BetterSure offers, then I will seriously be looking at moving all of my policies to another insurer. At this point, I have very little confidence in your ability to provide proper support when it is needed.
0 replies
9 months ago
Payment Misallocation – No Resolution Despite Multiple Emails and POPs Submitted
I am extremely frustrated with the lack of response and accountability from Regent Business School. My company has already paid my study fees in full, yet my student account still reflects the full amount as outstanding. I submitted the proof of payment (POP) and was told it had been mistakenly allocated to another Regent student from my company. This is highly concerning, especially considering I am the only person from my company who has ever studied with Regent. Despite clarifying this with student support and resending the POPs, I have received no further response, and my balance remains unchanged on the MyRegent app. I have followed up several times with no reply. My exams start in exactly one week. As students, we already face enough academic pressure — we should not have to carry the additional burden of unresolved admin errors or worry about our ability to write exams due to misallocations and unresponsiveness on Regent’s part. I request immediate resolution and confirmation in writing that my account has been updated and that there will be no disruption to my exams.
0 replies
13 months ago
Fabulous <3
If you are into crystals, incense and pretty things this is the shop for you. I have purchased form them multiple times over the years and I have never been disappointed. Guys, if you are stumped on gift ideas for your witchy/hippie wife, visit this online shop and I promise you, you will make her day super special!
0 replies
13 months ago
Exceptional Service and Support from WesBank
I recently reached out to WesBank regarding a significant issue with a vehicle I purchased from a national dealership, which involved misrepresentation. Within minutes of sending an email requesting advice and assistance, I was contacted by a highly helpful Recovery Advisor from WesBank. They were prompt in gathering all necessary information and evidence, and swiftly assigned a Sales Manager to handle my case. The communication from WesBank has been nothing short of outstanding and efficient. The team's quick response and the thoroughness in handling my concerns have been immensely reassuring. I only wish I had reached out to them two weeks earlier to intervene in this matter. A big thank you to the WesBank team for their exemplary service. It’s comforting to know that customers can count on such a responsive and supportive team in times of need.
53 replies
13 months ago
Misrepresentation and Non Disclosure of engine replacement
I am compelled to share my extremely disappointing experience with WeBuyCars, particularly concerning the purchase of a vehicle that has proven to be fraught with undisclosed issues and an overall lack of accountability from the company. The Initial Purchase: In my search for a reliable vehicle, I was assured by the sales lady at the WeBuyCars Port Elizabeth branch that I was purchasing a "Platinum A-rated" vehicle, which supposedly only needed new tyres. Trusting their assessment, I proceeded with the purchase, believing that I had made a sound investment. Discovery of Undisclosed Engine Replacement: In the four months since purchase I have had two total breakdowns where my car has been unusable. I then discovered that the vehicle had undergone a significant engine replacement, a fact that was never disclosed to me during or after the sales process. This critical omission not only questions the integrity of the vehicle's "Platinum A-rated" status but also directly contradicts the assurances given to me at the point of sale. Not to mention, it is in violation of the CPA. Recurring Vehicle Breakdowns: Each breakdown not only caused significant inconvenience but also raised serious concerns about the vehicle's reliability and safety, all while imposing an ongoing financial burden. Not to mention issues with my insurance since the engine replacement was completely undisclosed. Lack of Support and Communication: Following these incidents, I reached out to WeBuyCars' Port Elizabeth branch and directly to their head office, seeking assistance and a resolution to the numerous issues. Unfortunately, my attempts to engage with the company have been met with frustrating delays and a lack of proactive communication. Most notably, the salesperson assigned to my case, Ansu, has been notably unhelpful, providing minimal updates and requiring constant follow-ups from my side. No Response from Head Office: Despite my efforts to escalate the matter by contacting the head office last Friday, I have not received any form of acknowledgment or response. This silence from the head office is particularly alarming and reflects a concerning disregard for customer service and satisfaction. Final Steps: Given the gravity of my situation and the inadequate response from WeBuyCars, I am left with no choice but to seek formal intervention. I am currently filing a complaint with the National Consumer Commission and considering further actions through the Ombutsman. Conclusion: This experience has been nothing short of distressing. I advise potential buyers to approach WeBuyCars with extreme caution or consider alternative providers who value transparency and customer satisfaction. The lack of disclosure, poor vehicle condition, and the subsequent handling of my complaints reflect poorly on WeBuyCars' commitment to their customers. I sincerely hope that this review prompts WeBuyCars to address these serious issues and improve their communication and service quality for future customers.
107 replies
19 months ago
Debit order failure
Please sort out the billing issue on my account. I pay by DEBIT order and I haven't changed my banking details. Debit order has not gone off my account and now it has become MY responsibility to phone and waste time to try and get this sorted out. I don't see why this is MY problem. No customer care emails are working any longer and Tobi has never been of any help. I am not interested in spending hours of my own time on the phone to try and resolve this. Sort this out today still, I don't want any further non payment notifications from vodacom!
212 replies
23 months ago
BIG NO to Absa home loans department.
Absolutely shocking service today with Absa home loans. Being transferred from one department to the next, calls being dropped. I phoned no less than 6 times today with no resolution to my query which is a simple CURRENT LETTER. My other accounts all provided this very swiftly with no hassles. The last lady I spoke to was transferring me to the complaints department and guess what? Call was cut off. Sadly this is also not the first time I have issues like this with Absa. Queries on email either get no response, or you get replies days and weeks later.
106 replies
28 months ago
Continued Frustration and Unsatisfactory Service from SAIBA
This marks my second public complaint against SAIBA, an unfortunate testament to the ongoing issues I've encountered. Despite previous attempts to seek resolution, my experience continues to deteriorate, prompting me to warn others considering their services. Communication with the representative, Nomvula, has been unproductive and elusive. My direct questions are often met with vague responses or irrelevant invoices and statements, failing to address the core of my concerns. Repeated requests to escalate the matter to a senior authority have gone unanswered, leaving me in a perpetual state of limbo. Further aggravating the situation are undisclosed "mandatory support fees" I've been charged. This term was never mentioned during our initial agreements, nor is it referenced anywhere on their website, reflecting a lack of transparency in their business practices. Additionally, I have an outstanding credit from an overpayment at the SAIBA academy, which, despite numerous queries, remains unapp**** to my account. This lack of attention to a simple financial transaction casts doubt on their operational efficiency and customer service commitment. The designation application process, which I was led to believe would be straightforward, has proven to be a long, 6-month ordeal fraught with unexpected hurdles and additional, undisclosed costs. The lack of clarity and accuracy in their advertised prices is misleading and unfair to consumers. In conclusion, the service provided by SAIBA falls egregiously short of professional standards. If I were to treat my clients with a similar disregard, I doubt my business would sustain itself for long.
0 replies
28 months ago
Excellent!
Joined capitec business banking and what a easy and hassle free process. Excellent service! Thank you!
128 replies
Review Distribution
5 Star
7 (41.1764705882353%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (23.529411764705884%)
1 Star
6 (35.294117647058826%)