Horrible service

In July I placed an order and I paid via debit order. When I received my parcel, yet again it was such a disappointment (as previous times!!) Last Friday they debuted my account (no correspondence from their side) - without me placing an order. Since Friday I’ve been calling and sending emails. This morning, after several attempts to speak to someone - no response. I will never, ever buy from wine of the month again. What they promise you and what you get, are worlds apart. Customer service is NON-EXISTENT!!!