Winelands Caravan Clinic

Winelands Caravan Clinic

I took my caravan to Winelands Caravan Clinic in Wellington, Western Cape, on Tuesday, the 28th of January 2025 to have the left wheel brake adjusted. Had the caravan to the testing station for roadworthy 30 minutes before. Test centre pointed out that right side brake was fully operational, yet the left side was not. Upon arrival at Winelands Caravan Clinic workers removed the left wheel within 10 minutes while my wife and I stood looking on. Shortly afterwards the owner, Johan Dumas, arrives and promptly informs me that the the entire braking system is defective and substantial repairs have to be done. He further suggested tat the caravan remain on their premises to simplify repairs I requested written quotations which seemed in order with the owner. The morning of the 29th, I received a phone call from a staff member informing me that repairs would amount to R15,000. From a single brake to be adjusted to this astronomical quote in 2 days. I informed the staff member that I would not pay this repair bill and that I would collect my caravan, upon which I was informed that I have to pay R2,800 to have my property back. This was the nett result of 4.5 hours labour to provide a quote. I made an electronic payment in order to retrieve my caravan from Winelands Caravan Clinic. Collected the caravan on the 30th of January, BUT now both brakes were defective and the left wheel hub cover was missing as well. The owner did not speak to me and/or motivate the outrageous quote. He chose to speak on his phone while monitoring the activities as I hitched my caravan. I have since the 30th of January made several requests to Winelands Caravan Clinic to provide me with a tax invoice for the R2,800 paid, as well as a written quotation. None of my pleas have resulted in the document coming forth. On the contrary, I have been given lame excuses such as the owner(mr Dumas) being out of town or he's very busy, etc, etc, etc. My money was taken and my caravan was damaged. The modus operandi of Winelands Caravan Clinic smells of the underhanded and dishonest exploitation of customers, Deliberate lies and false promises appear to be the norm in this company. I had my caravan prepared for roadworthy testing AND the damage "caused" by Winelands Caravan Clinic repaired for 28% of the verbal quotation provided by these ****s. Use this company at your own peril, but be warned. No e-mail address or social media links are available for the owner or business.