Thieves

My Partner and I decided to have our wedding at the Winery Road Forest, this year.

We have planned everything and paid an amount of R25000,00 already as a deposit and half of the venue costs, Fiona who no longer works there, that went to a better estate as per the Decor person who advised us of this, was really awesome in the whole process don't get me wrong the venue is great but,

We have decided after long deliberation that we have to cancel the wedding as with the Covid-19 restrictions and the increase in infections at gathering we have to cancel as our guests safety comes first not to mention that our jobs like many South Africans have been infected by the Covid-19 therefore we don't know if we can afford the wedding yet alone pay rent and sustain ourselves, we asked Lize to provide a refund of the R25000,00 and provide a breakdown of the costs if penalties applied, Lize was very fast to provide a discount of R20000,00 to ensure we still have the wedding, but it still didn't make sense, after we requested cancellation we then heard nothing from Lize but from Margo who advised that they need banking details, to our suprise we received and amount of R5000,00 as a refund thats R20000,00 less, we understand penalties but R20000,00 is ridiculous we not bad people at the end of the day we trying to survive here and then we get ripped off by these people, very bad service

Yes the venue is quality but even I know that service comes first its not all about the quality of the product,

I would really like them to be more reasonable, we didn't even sign a contract with them but yet we still get ripped off,

I am definitely taking Winery Road Forest legal and I don't care how far it goes but I thought some consideration would valid in this case