Human rights

I have a house in one of their complexes they are managing. My account is in arrears and is handed over to attorneys. Currently I am paying the services and was busy sorting out the arrangements with the attorneys. In February they did cut off electricity for my house I also did payment and I was waiting for the attorneys to give me go ahead where they did that today but blue dot properties says they rejected the amount I am committing to pay.

With this matter where are our rights. If account is handled by attorneys, why does the balance appear to blue dot properties and also deal with attorneys. The attorneys can they track or manage that accounts. Blue dot properties did cut the power of my house. What will happen if I have someone who is dependent on power machine?