Wolf Plumbing and Maintenance - Poor Workmanship and No Accountability

Wolf Plumbing – Poor Workmanship and No Accountability

In February 2025 our municipal water supply was shut off for an extended period. During that time we contacted Wolf Plumbing to repair a tap spout in our kitchen. Three plumbers arrived, replaced the spout, and left. At the time everything appeared to be fine.

Later that night, around 2 a.m., the municipal water supply returned. Within minutes our daughter discovered that the kitchen was flooding. By the time we realised what was happening, we were standing ankle-deep in water across the entire kitchen and dining room area.

The problem came from the tap assembly that Wolf Plumbing had worked on earlier that day. The flange under the tap had clearly been left loose and had not been properly tightened before the plumbers left. Our daughter was able to stop the leak simply by tightening the nut herself, which shows how basic the oversight was.

Unfortunately, by that stage the damage had already been done. The flooding damaged the kitchen cupboards, the scullery area and everything under the sink. The total damage is now estimated at over R30,000.

When we contacted Wolf Plumbing, Bruno - the person responsible - was extremely dismissive. It took several days before he would even speak to us. When he finally did, he was rude, refused to come and inspect the damage, and refused to provide a report on the work done. He simply told us he has insurance and that we should deal with our bank.

Since then, we have heard nothing further.

The flange was not loose before their plumbers worked on the tap. Ensuring fittings are properly tightened before leaving a job site is basic plumbing practice. Because this was not done, we are now left with over R30,000 in damage and no assistance from the company responsible.

Based on this experience, I would strongly advise others to avoid Wolf Plumbing. Know that if anything goes wrong after this company has visited your home, you are on your own!