Poor Customer Service with a no care attitude

<div>On the 22. Nov 2025, I purchased 8 AluWood panels from WoodUpp®AluWood. On the 25th of November 2025, I still had no communication from WoodUpp®AluWood with regards to the delivery. I send an email to WoodUpp®AluWood requesting feedback. Lizzie replied to my email and instructed me to use the website to pay for orders. I informed her that I had paid already and asked her to look at the Invoice attached to the email, I received from WoodUpp®AluWood . She did not reply. By the end of the day, I still had no feedback on the paid order, so I called WoodUpp®AluWood and spoke to Lizzie. She could not find my order and promised to get back to me within 10 minutes. I never heard back from her again. I then phoned again and asked to speak to the Manager, Steph Baker. She informed me that my order was already out for delivery. I asked her for the courier information which she could not provide. I asked her what my invoice number was, and she gave me the wrong invoice number. I warned her that if I did not get proper feedback that I will report them to Hello Peter. Within 30 minutes I did receive a call back and I was promised that the Courier Company will collect the order and have the order delivered to me by this coming Friday. I then asked her for a quote for 33x Aluwood Brown single slats, to be delivered to my home. When I received the quote, I paid WoodUpp®AluWood immediately and emailed the Proof of Payment to Steph. Today I received an email from WoodUpp®AluWood, without a signature confirming who send the email, that my order will be delivered next week sometime, no specific date was given. This is not acceptable. WoodUpp®AluWood received my payments in full. At no time did they tell me they had no stock, so what is the delay? Please do not buy anything from WoodUpp®AluWood. The service is horrible. The staff and owner take no accountability for paid orders. They truly have a no care attitude towards customers. They want your money but when it comes to delivering the stock it is a huge problem.</div>