Woolworths Dash Took My Money, Failed to Deliver, and Is Delaying My Refund

I am extremely disappointed with the service I received from Woolworths Dash today. I placed an order this morning and was given a delivery time, which I re**** on. The order was never delivered, and without proper communication or my consent, it was sent back. I contacted customer service and was told that a manager would call me back as they were on another call. It has now been almost two hours, and I have still not received any call. This lack of follow-through shows a serious disregard for customer service. I have also been informed that my refund will take 3–5 working days. This is completely unacceptable. Woolworths has taken my money, failed to provide the service, and is now withholding my funds — leaving me unable to reorder essential items. This situation is not only frustrating but also financially inconvenient. I require urgent intervention: Either deliver my order immediately, OR Process my refund immediately If this matter is not resolved urgently, I will have no choice but to escalate it further through consumer protection channels, including the National Consumer Commission, as well as pursue other formal complaints. I expect immediate action and a response from Woolworths to resolve this matter without further delay. This level of service is unacceptable and far below the standard expected from a brand like Woolworths.