VR
Von R
Active since Jun 2012
60
Reviews
0
Industries
Reviews
60 reviews1 month ago
Woolworths Dash Took My Money, Failed to Deliver, and Is Delaying My Refund
I am extremely disappointed with the service I received from Woolworths Dash today. I placed an order this morning and was given a delivery time, which I re**** on. The order was never delivered, and without proper communication or my consent, it was sent back. I contacted customer service and was told that a manager would call me back as they were on another call. It has now been almost two hours, and I have still not received any call. This lack of follow-through shows a serious disregard for customer service. I have also been informed that my refund will take 3–5 working days. This is completely unacceptable. Woolworths has taken my money, failed to provide the service, and is now withholding my funds — leaving me unable to reorder essential items. This situation is not only frustrating but also financially inconvenient. I require urgent intervention: Either deliver my order immediately, OR Process my refund immediately If this matter is not resolved urgently, I will have no choice but to escalate it further through consumer protection channels, including the National Consumer Commission, as well as pursue other formal complaints. I expect immediate action and a response from Woolworths to resolve this matter without further delay. This level of service is unacceptable and far below the standard expected from a brand like Woolworths.
0 replies
6 months ago
Poor service from MTN after 20 years
I have been a loyal MTN customer for over 20 years, and currently have 4 contracts with MTN. Recently, I started receiving constant calls, emails, and SMSs from MTN encouraging me to upgrade, which I finally decided to do. I received an email from the store confirming the upgrade, followed by a call asking me to complete my biometric verification. During the call, I was told the biometric didn’t validate, but that I should go to the store, where I was assured I would only need to do the biometric in person and collect my devices. However, when I arrived at the store on Saturday, I was told – to my complete surprise – that I do not have enough credit to proceed with the upgrade. This is despite the fact that: I have paid off 3 of my contracts which are running month-to-month and have 1 that is still in contract. All payments are made on time via debit order, directly from my account I find this extremely disappointing and unacceptable, especially considering the long-standing relationship I’ve had with MTN. The communication I received was misleading, and I wasted time and effort visiting the store under the impression that everything had already been done and approved. An immediate improvement in communication and customer experience is the basic requirement for any company. This situation does not reflect the standard of service I expect from a provider I’ve supported for two decades. I hope this complaint is taken seriously and handled with the urgency it deserves.
0 replies
11 months ago
No client service!
I bought a Nespresso machine. And it comes with a R500 voucher for the coffee. So upon trying to redeem it, only then I see I have to order 10 packs of pods to get the discount which is not communicated on the voucher initially. Then I tried buying the bundle of 10 packs as they have a 20% discount. This is from Sunday I am trying so I sent a message. Their agents are not helpful and just said it ended but it is still on their site and app. I sent a picture of the ad as per their request and 4 working days later there is still no resolution. I also found out after buying the machine, this machine doesn’t take any other pod but Nespresso. So my issues are the terrible service from them and false advertising. This is absurd and disgusting to say the least.
0 replies
15 months ago
*******
I have sent numerous emails and tried calling around the balance for my car and why is the balance so high? No one bothers to get back to me. This is really unprofessional and a ******* to say the least.
0 replies
17 months ago
Unacceptable Delay in Section 14 Transfer to Sanlam
I am extremely frustrated with the unacceptable delay in processing my Section 14 transfer from Stanlib to Sanlam. It has now been over a month since I submitted all required documentation, yet the transfer remains incomplete. Throughout this period, I have received conflicting information from multiple Stanlib staff members regarding the progress of the transfer and the expected time frame for completion. This lack of clarity is completely unprofessional. When I initially transferred my funds to Stanlib, the process was completed within two weeks, so I find it completely unreasonable and perplexing that this transfer is taking so long. The ongoing delay and inconsistency in communication lead me to believe this is a deliberate attempt to keep my funds with Stanlib longer than necessary, which is unacceptable. I am requesting that Stanlib immediately take action to expedite this transfer and resolve this issue without any further delays. I expect urgent intervention to ensure the swift completion of this matter. I trust that my complaint will be taken seriously and that prompt action will be taken to address this issue.
56 replies
17 months ago
No Service! Horrifying Customer Experience
I hope this message finds you well. I am writing to formally express my deep frustration and disappointment with the ongoing delays in the transfer of my Stanlib preservation fund. On the 26 October, I submitted a request to Sanlam to initiate the transfer of my preservation fund, but over two weeks have passed with no action taken on your side. As a result, I was forced to directly send the necessary documents to Stanlib myself. This past Tuesday, Stanlib sent over the required documents for Sanlam to sign, but as of today, I am still awaiting the return of the signed documents. Stanlib has informed me that the delays are due to Sanlam’s inaction. Despite numerous follow-ups and requests for urgency, the process continues to be stalled, and I am not receiving any meaningful assistance, even from the managers involved. It is extremely frustrating to have to constantly chase up this matter, especially when I have made it clear that this needs to be actioned as a priority. The lack of responsiveness and attention to customer service from both the consultants and management is deeply concerning. So far, my experience with Sanlam has been nothing short of disappointing, and it seems that customer experience is not a priority for your team. I respectfully ask that you personally intervene to expedite the transfer process, as I am running out of patience and options. I trust that you will treat this matter with the urgency and attention it requires. I would appreciate an update on the status of my transfer as soon as possible. No one at Sanlam puts the customer first. Every person including managers have no consideration for their clients and worse potential client
392 replies
21 months ago
Dissatisfied with the service
I want to to express my dissatisfaction and concern regarding the treatment I have received from MFC’s finance team. I have been a loyal client since 2017, consistently keeping my payments up to date until I was retrenched last year. Despite this setback, I have continued to make payments as best as I can, prioritizing my car payment above all other obligations. However, despite my efforts, I have been continually hounded by your finance team and have even received threats of repossession of my vehicle. This is extremely distressing, especially considering that I made a payment just last week. To date, I have paid over R400,000 and have less than R48,000 remaining on my vehicle loan. I have requested an arrangement to continue paying what I can afford, but I have been met with inflexibility and a lack of assistance. I have even reached out to the CEO’s office, yet my pleas have gone unanswered. I have also provided proof of my retrenchment, hoping for some understanding of my situation as a single parent during these difficult times. I am aware that there are many individuals who have not made any payments at all and yet are not pursued as aggressively as I have been. The lack of compassion and understanding displayed by MFC is deeply disappointing. The service I have received is not what I expected from a company I have supported for years. I urge MFC to consider my payment history and current situation, and to allow for a more flexible payment arrangement until I can resume full payments. I hope for a swift resolution to this matter and trust that MFC will demonstrate the understanding and support that loyal clients deserve.
0 replies
23 months ago
Disgusting - Billed without a signed contract
Long story short, I am a victim of *****ulent debits from Planet Fitness. I inquired about the membership but never signed any contract. I spoke to the GM of the club and he was a nice person who said someone will call me to discuss the refund. I received the. All from a lady today who has no clue what was going on. Her note said she must call me due to no contract being signed or something to that effect. Her first question was “did you sign the contract? “. Really? Even though the message said no contract was signed, you still ask me that and I said she should get all the information before calling me. She asked what do I want and I said I want my refund or I will be taking planet fitness up for *****ulent transactions on my account and also for the stress as they handed me over to another company to collect outstanding payment. Then she said she will refer it back to the club and ended the call. Most terrible and ********* service. Is this what you doing these days to keep up the sales?
265 replies
24 months ago
Great Service
I had booked with Garden Court in February this year and didn’t have the best experience however, they were nice enough to give me 2 nights stay. I would like to take this opportunity to thank eve try one at Garden Court including the management team for the amazing service received. I will be sure to book here again. Thank you again.
0 replies
25 months ago
Most Pathetic customer experience
I have been to the Rochester outlet store in Strubensvalley. The salesman Thato was very helpful but the manager was not at all courteous or helpful to say the least. The most unhelpful manager. She doesn’t even smile or greet you. The couches I saw, was sold the next morning even though I said I was going back. They then got another set in yesterday. This couch is R25000 and had structural damage on the 1 piece and torn on another. When we asked for a better price. She said it will be R1000 less, you have to be crazy to pays R24k for such badly damaged couches. I then asked seeing they get the displays from stores, can they not give me the display from Clearwater and send them the damaged 1 as suggested by the sales person and without even trying she said no. Then after asking again she checked with the regional manager who seems to be just as rude as she never even let her finish and said no. I am surprised the a business is willing to lose a sale so quick. I am honestly disgusted with the lack of customer service from Rochester. I always thought they were a good brand with great service but I quickly learnt this is not true.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (1.6666666666666667%)
3 Star
0 (0%)
2 Star
6 (10%)
1 Star
53 (88.33333333333333%)