World Leisure Holidays
1.1|8 reviews
MM
Melanie M
1 reviews | Active since Member
30 Sept 2024, 19:54
Book with World Leisure Holudays for the WORST holiday of your life
I wish I could give World Leisure Holidays zero stars. We booked an extremely expensive holiday to Mauritius in August 2024. Although we had been to Mauritius 4 times before, we decided to try a new resort, terrible mistake. It was 5 star but not the same experience as we had during our previous holidays. We arrived at our resort and had been given 1 bedroom with 2 double beds and a bathroom with NO doors for 2 adults and 2 teenage daughters. I think WLH could have advised us that the room we booked was not adequate for 2 adults and 2 teenagers. When we complained to WLH, they shrugged their shoulders and did nothing. They had their money, so why bother to do anything. Worst holiday of our lives. We will NEVER use WLH again and it will be a long time before we return to Mauritius sadly.
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Replies (53)World Leisure Holidays's replyOfficial
02 Oct 2024, 05:37Dear Melanie,
We would welcome the opportunity to discuss this matter further with you as we pride ourselves in ensuring clients expectations are met.
We were kept aware of the situation and understand that the hotel extended a complimentary room upgrade to you to ensure that your needs were met. As a gesture from the hotel, we understand that further compensation was extended in the way of a lovely dinner.
Below please see the feedback we received whilst you were at the hotel including what was advised to our ground handler:
GROUND HANDLER FEEDBACK Our mutual guests received a complimentary upgrade to a Family Suite yesterday and were treated to a lovely dinner. The guests have expressed satisfaction with the hotel's goodwill gesture.
Please find below message from guests to our customer service representative: ‘’ Hi Preety, long beach has upgraded us to a family room. In addition, the dinner this evening was very similar to what we have experienced previously on trips to the island so we are feeling much more comfortable "
We would welcome the opportunity to discuss this matter further with you as we pride ourselves in ensuring clients expectations are met.
We were kept aware of the situation and understand that the hotel extended a complimentary room upgrade to you to ensure that your needs were met. As a gesture from the hotel, we understand that further compensation was extended in the way of a lovely dinner.
Below please see the feedback we received whilst you were at the hotel including what was advised to our ground handler:
GROUND HANDLER FEEDBACK Our mutual guests received a complimentary upgrade to a Family Suite yesterday and were treated to a lovely dinner. The guests have expressed satisfaction with the hotel's goodwill gesture.
Please find below message from guests to our customer service representative: ‘’ Hi Preety, long beach has upgraded us to a family room. In addition, the dinner this evening was very similar to what we have experienced previously on trips to the island so we are feeling much more comfortable "
Best regards,
World Leisure Holidays's reply02 Oct 2024, 05:37
Official
Dear Melanie,
We would welcome the opportunity to discuss this matter further with you as we pride ourselves in ensuring clients expectations are met.
We were kept aware of the situation and understand that the hotel extended a complimentary room upgrade to you to ensure that your needs were met. As a gesture from the hotel, we understand that further compensation was extended in the way of a lovely dinner.
Below please see the feedback we received whilst you were at the hotel including what was advised to our ground handler:
GROUND HANDLER FEEDBACK Our mutual guests received a complimentary upgrade to a Family Suite yesterday and were treated to a lovely dinner. The guests have expressed satisfaction with the hotel's goodwill gesture.
Please find below message from guests to our customer service representative: ‘’ Hi Preety, long beach has upgraded us to a family room. In addition, the dinner this evening was very similar to what we have experienced previously on trips to the island so we are feeling much more comfortable "
We would welcome the opportunity to discuss this matter further with you as we pride ourselves in ensuring clients expectations are met.
We were kept aware of the situation and understand that the hotel extended a complimentary room upgrade to you to ensure that your needs were met. As a gesture from the hotel, we understand that further compensation was extended in the way of a lovely dinner.
Below please see the feedback we received whilst you were at the hotel including what was advised to our ground handler:
GROUND HANDLER FEEDBACK Our mutual guests received a complimentary upgrade to a Family Suite yesterday and were treated to a lovely dinner. The guests have expressed satisfaction with the hotel's goodwill gesture.
Please find below message from guests to our customer service representative: ‘’ Hi Preety, long beach has upgraded us to a family room. In addition, the dinner this evening was very similar to what we have experienced previously on trips to the island so we are feeling much more comfortable "
Best regards,