Useless and unhelpful staff, do not use them

3 years ago when we used WLH they were great! Perhaps cause the booking was straight forward, they quoted, we paid and went on holiday. This time around we were the lucky people who's flight got delayed by a day due to the Mauritius airport being closed due to a cyclone that struck close to the island.

Their consultants are absolutely useless and then one of them told us that if we took holiday insurance we could have claimed the lost day with them back, but yet when we make the booking and told them we want everything they never added the insurance.

Because we are loosing out now on one day so far we asked them to quote us on extending our stay by a few days as Safair only fly to Mauritius on Tuesday, Thursday and Saturday, just to be told all the hotels are fully booked, so we are now in contact with the hotel in Mauritius ourselves and they are busy assisting us. The consultants there are absolutely useless and unhelpful especially when an issue occurs