False Advertising

July 2021 I was invited to a presentation at The Protea Hotel, Durbanville. I sat through the presentation and joined World Vacations, on the basis that they will rent out my available points. I paid a deposit of R2000.00 at the time, and was told that the balance will be deducted from my first rental. I sent all the required documents eg, point statement and proof of payment.

I have not heard from World Vacations ever again, up until I was so lucky to be invited to a presentation again at the same venue in May 2024. I explained to Ashwell at the time what happened and was told to contact Karen.

I resent all my documents to Karen, explained the situation and she was going to revert back to me. It so happen that I am the one continually following up, without any joy. Their number listed on google go straight to voicemail and neither Karen nor Ashwell answer their phones.

I eventually got hold of Devon Chetty, who assured me that Karen will get back to me the next day, which she did. Needless to say, still having the same issues getting hold of her and still no answer as to what happened to my R2000 that I paid in 2021.

I requested a refund last year already, as they did not hold up their end of the contract and the fact that there were no correspondence ever from them.

Today, 31 July 2025, I tried calling all their numbers, but to no avail.