Worldwide Advisory Services
1.4|126 reviews
KD
Katlego D
1 reviews | Active since Member
21 Jan 2026, 17:28
Telkom insurance WWAS
Tomorrow is exactly a month since my phone got damaged. Telkom did not inform us the constomers that they changed the service provider. WWSA is the worst service provider I have come across.
I spent weeks trying to put in a claim and I have to constantly follow up for any update.
I requested multiple times to speak to a manager and when I finally spoke to one I received a message that my claim was authorised, they did not even say whether for repairs or replacement. I paid the excess and still no turn around time on my device. I'm so disappointed with the service, Tomorrow marks a month without a phone, I don't know what to do anymore
#Telkom insurance
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Replies (56)KD
Katlego D's updateReviewer Update
23 Jan 2026, 08:51I have been following up and was advised that my device is currently getting repaired.
I called to request the damage report since its been two weeks now and to also ask the turn around time for the repairs.
The lady I spoke to advised that she called their repairers and they told her that they are waiting for the mother board.
Which simply mean that " urgent repairs" that I was told are underway was a lie.
And their complaints department advised me the same.
I am waiting for my damage report.
I called to request the damage report since its been two weeks now and to also ask the turn around time for the repairs.
The lady I spoke to advised that she called their repairers and they told her that they are waiting for the mother board.
Which simply mean that " urgent repairs" that I was told are underway was a lie.
And their complaints department advised me the same.
I am waiting for my damage report.
KD
Katlego D's update23 Jan 2026, 08:51
Reviewer Update
I have been following up and was advised that my device is currently getting repaired.
I called to request the damage report since its been two weeks now and to also ask the turn around time for the repairs.
The lady I spoke to advised that she called their repairers and they told her that they are waiting for the mother board.
Which simply mean that " urgent repairs" that I was told are underway was a lie.
And their complaints department advised me the same.
I am waiting for my damage report.
I called to request the damage report since its been two weeks now and to also ask the turn around time for the repairs.
The lady I spoke to advised that she called their repairers and they told her that they are waiting for the mother board.
Which simply mean that " urgent repairs" that I was told are underway was a lie.
And their complaints department advised me the same.
I am waiting for my damage report.