Worldwide advisory services is the worst

The worst insurance ever. First of all, Telkom did not alert me when they were moving to this 3rd party. I claimed for a ****** phone in November 2024 which took me calling them everyday to get an update. January 3025 the phone started having speaker issues..returned the phone and came back with the same issue. I am now being told to pay excess for the same issue the phone came back with. They give us “new” phones knowing very well they gonna have issues after the 12 months warranty . They told me the phone is out of warranty so that’s why I need to pay excess. Yet they failed to fix the phone when it was still under the warranty. I would not recommend. The manager even told me I am using an iPhone 13 so “of course I am gonna have issues with the phone” I am so disappointed not that I expected much from them.