They try harder, and mainly succeed.

I've had four different roofing companies in to fix a leaking flat roof. I could have written very scathing reviews of the first three, and probably should have, but missed my chance. So now, here's a favourable review for the fourth, WP Roofing, whose service was quick and reliable. I must confess, I've had to have them back three times, because it's a very elusive leak, but they always come back promptly and without any backchat. With these last rains, alas, some water did drip through again, and I'll have to contact them again. But it's good to know that they'll be back with their customary good grace. I'm keeping the fifth star for when the leak really stops.