Refusal to pay refund

<p>I paid a deposit to Wrap-It-DIY (Richardsbay) for supply of built-ins cupboard material. They later said they can’t make the material because they don’t understand how my carpenter wrote out the quotation (Which made me wonder what the quotation they gave me was based on). I subsequently requested them to refund me my deposit and they are giving me all sort of excuses and stories like the finance department is looking at the matter. Terrible customer service and very dissappointing.</p> <p> </p>