Horrible service

Most shocking horrible service and the rudeness. I ordered a planner on the 18th of November which I only received on the 6th of January but according to the website, the order takes 14 to 21 working days. Worst of all they do not respond to emails nor communicate any delays. When I finally got their telephone contacts on instagram they promised to courier my planner by Christmas to Limpopo as I was there for December holidays of which they did not. When I called on the 3rd January as there was no communication from their side, they told me they have sent my planner to Limpopo which I called the place to check but they did not respond. When I called back for tracking number so I can someone to check, they told me that they had just sent my parcel to Centurion and I should get it the following day which they sent a tracking number for. The tracker showed that my parcel was sent to Vereeniging by mistake & was stuck between Vereeniging and Pretoria for two days. Out of frustration and panic I texted for assistance of which they responded by resending the tracker and blocking me, and I finally got my planner on the 6th. The planners are gorgeous and so convenient but the service is horrible and they are definitely not worth the drama and bad energy. The lady I spoke to was rude, unapologetic and defensive for the ****py service they have been giving me.