TM
Tshepi M
Active since Oct 2022
5
Reviews
0
Industries
Reviews
5 reviews4 months ago
Pathetic Service – Zero Accountability
Worst service ever. Hypa Vuma WiFi has been down since 17 December, temporarily fixed on the 24th then down again on the 26th. Still no network after countless fruitless calls. Vuma blames Hypa, Hypa blames Vuma, and nothing gets fixed. I’ve wasted airtime, bought extra data, and still zero accountability or urgency from their site. My elderly parents are paying for service they can’t even use. Pathetic!!!!!
0 replies
21 months ago
Horrible Service
I called Telkom on Monday the 29th of July to let them know that I have relocated from where I was staying and wanted to know the process to follow to get installation at my new address. The agent who was assisting (Kholeka Mbebe) advised that she needs to open a new contract as I was supposed to call 7 days prior moving. She proceeded with the contract and I also received the reference number. My router was delivered on Tuesday, and I called again to find out the next step. I was advised that the reference number that Kholeka sent me was wrong, and the lady who helped me gave me the correct reference. She then advised that the technician will come to install ONT. On Wednesday afternoon I called again to follow up as I received messages in the morning from Telkom indicating that my service is ready to be used. I was told that the ONT was installed at the wrong unit as the agent entered the wrong address and on top of that the service are currently active, meaning I am currently being billed for the service that I am not getting. I have been calling Telkom speaking to different agents who are telling me different stories taking me from pillar to post including the manager (Koketso Ramaila and the consultant Bernon Chezlynn who was extremely rude) who Im still waiting for his call even now. When I called today I was told I must wait for the technician to come move the ONT to my unit which is gonna take another 5 To 7 days. Meanwhile, I am being billed for a service that is being enjoyed by someone else.
0 replies
34 months ago
Foreign exchange disaster
I went to FNB menlyn Maine for foreign exchange as I’m travelling to China. I got there at 13:30 and my ticket got called at around 14:00. The foreign exchange teller then told me that my profile needs to be refreshed and requested my POA which I emailed to her. She then called the branch manager to call the call centre to refresh my account which she has been doing from 14:00 till 15:50 when I decided to leave the shop coz I was not getting help. So basically the branch and the call centre could not assist with refreshing a profile for about 2 hours and I’m an FNB client. I am honestly crossed, disappointed about the horrible service I received. FNB is always priding themself with good customer service so I didn’t not expect this from them. Especially to merely to refresh an account whatever that means….that’s quite disappointing and an inconvenience
159 replies
40 months ago
Horrible service
Most shocking horrible service and the rudeness. I ordered a planner on the 18th of November which I only received on the 6th of January but according to the website, the order takes 14 to 21 working days. Worst of all they do not respond to emails nor communicate any delays. When I finally got their telephone contacts on instagram they promised to courier my planner by Christmas to Limpopo as I was there for December holidays of which they did not. When I called on the 3rd January as there was no communication from their side, they told me they have sent my planner to Limpopo which I called the place to check but they did not respond. When I called back for tracking number so I can someone to check, they told me that they had just sent my parcel to Centurion and I should get it the following day which they sent a tracking number for. The tracker showed that my parcel was sent to Vereeniging by mistake & was stuck between Vereeniging and Pretoria for two days. Out of frustration and panic I texted for assistance of which they responded by resending the tracker and blocking me, and I finally got my planner on the 6th. The planners are gorgeous and so convenient but the service is horrible and they are definitely not worth the drama and bad energy. The lady I spoke to was rude, unapologetic and defensive for the ****py service they have been giving me.
0 replies
43 months ago
Shockingly terrible service
The most horrible service EVER. My parcel arrived in SA about three weeks ago and to date I still have not received the custom invoice nor my parcel after sending endless emails. All they keep saying is that the invoice will be sent shortly and at this point I think my parcel might even be lost. This is so frustrating honestly as I need the goods urgently. This is not the first time I’m dealing with this company and the service gets worse each time. They lack professionalism, customer service and urgency. This company doesn’t deserve to be in business honestly coz the service they are claiming to give is non-existent at all.
0 replies
Review Distribution
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1 Star
5 (100%)