Bizarre delivery delay..

Ordered and paid for a mere 300 business cards over 2 weeks ago. Delivery date (as per website) scheduled for 2 December. Taking into account this is a Saturday, I enquired today (4Dec) about the status of my order. This is the reply : “ We have your items but we need a specific courier bag to send it to your location. We are waiting on the courier company to deliver some bags for us and we will have it dispatched as soon as possible.” Now I’ve never heard of special bags for business cards, so I curiously enquire about what this exactly entails. Again, here’s the reply: “ We use blue bags for main areas and then grey bags for outlining areas. We are waiting on the grey bags from our courier.” Hopefully I can update this review with more stars, though at present this is a pretty lame response for a delayed delivery of a small, so uncomplicated order from a self-styled “leader in the branding industry “.