online bad delivery service / no delivery to date

I bought a Stanley Quencher from StanleySouthAfrica via the website on the 5 December 2024. It's now the 29th and still no delivery. The delivery company is vipeuservices.com. the order was supposed to be delivered 15- 20days from confirmation of payment that was on the 5 Dec. Aircraft entered the port on the 13DEc.. yet it's still saying "at the station" since the 13 DEC!? i mean really something is wrong here and i am getting no feedback - they just say i need to be patient! really!!