HP
Hennie P
Active since Jun 2016
12
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0
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Reviews
12 reviews16 months ago
online bad delivery service / no delivery to date
I bought a Stanley Quencher from StanleySouthAfrica via the website on the 5 December 2024. It's now the 29th and still no delivery. The delivery company is vipeuservices.com. the order was supposed to be delivered 15- 20days from confirmation of payment that was on the 5 Dec. Aircraft entered the port on the 13DEc.. yet it's still saying "at the station" since the 13 DEC!? i mean really something is wrong here and i am getting no feedback - they just say i need to be patient! really!!
0 replies
53 months ago
poor poor poor service VODACOM
Useless company!! I bought a new phone over 2 weeks ago and been speaking to them on a daily basis as i am just not getting the phone.... now remember i have been speaking to them every day and each day they tell me the phone will be delivered tomorrow.. now today i found out that Londeka (the one dealing with my query) has just not bothered to process the final application and that i will most likely wait another couple of days.. WHAT?? so clearly Londeka is not capable to work from home - i am so disappointed in this poor service delivery from Vodacom staff!! and the fact that i've been promised every day that i will get delivery "tomorrow" does not say alot about the other staff -- thank you to the lady that assisted me last and at least gave me honest feedback as to what is happening... VODACOM - Shocking service from you!!
159 replies
54 months ago
poor service
I am stunned at how Clearwater mall Management run that business. i was there this morning at 9am to buy some (clearwater mall vouchers) i was told the staff only start at 9am. . so i waited until 9.08 and then phoned management asking where the staff is sitting at the desk below that sell the vouchers.. i was told the lady was late but she is there and will be with me in 3min... i waited until 9;18 when i decided to rather leave!! Tell me management - it's on your lady for being late... it's on management for not having any form of plan B to insure customer service and making sure there is someone else to assist clients. That being your front desk and info desk surely should be managed at all times!! I went to Macro and bought the vouchers from them!
0 replies
69 months ago
Dishonesty and Lied to me
In October 2019 i bought my wife a B200 Mercedes from Nissan Springs. When i bought the vehicle i specifically asked the Sales guy about the tires on the car and i asked him to confirm if they are run flat tires. I even told him about the horrible experience i had when i bought my Mercedes only finding out months later that the dealership only supplied cheap/ non run flat tires on my car and i had to replace the tires. He assured me that the B200 has Run flat tires on and that Nissan would not allow then to vary from the required tires even on the second hand side o the dealership and that they added new run flat tires to the front of the car. Now today i had a FLAT on the right rear tire on the B200 only to find out from Tiger wheel that the front tires are not run flats??? O my goodness and i use this car for holidays... what if i had a flat on my way down to ballito i would be stranded!! I am horribly disappointed in Nissan Springs and the TOTAL LIE i was told when they sold me the car!! now AGAIN i had to buy 2 new tires. ! How can companies get away with adding tires on a car that is not part of specs.. i mean my Mercedes don't even come with a spare tire so they are actually putting me in danger and leaving me stranded so they can save a view rand as the run flats are more expensive !! I am just shocked !!!
0 replies
77 months ago
Mercedes benz SA do not care about customers
After writing a whole review on Mercedes SA they did not even bother to make contact with me - show how they care about their customers !!!
0 replies
77 months ago
sad
So this review is just to inform People and Mercedes South Africa of my disappointment. My car was up to date with it's service history and was serviced by Mercedes the last time on 95000km's, my motor plan runs until 100 000km's. when my car was on 101 015km's there was an Oil lead and I took the car back to Mercedes. they inspected and said it was a lead on the pipe's and will cost approx. R 4100 to fix. not to bad - I asked them to fix it. I also then asked Mercedes to pay for the issue is good faith since the car went out of plan 3 days prior. after waiting for =almost 3monbths for an answer they came back and said NO - they will not fix in good faith and will not refund me. So Mercedes - I drive 2 Mercs, you don't want to do me a good faith on a small R 4000 issue - I will NOT EVER buy a Mercedes again. So you probably just lost about 10mil + rand as I buy 2 cars every 3 years. So who ever was the Bright spark that decided I was not a GOOD enough client - you just cost your company quite a bit of money.
0 replies
77 months ago
Bad service
so disappointed - I bought a Mercedes 2nd hand from the dealership . On the 12 October 9 (the day after I bought the car) I phoned the sales guy Deon and told him that the visor was broken. he said not a problem they will get me a new one. to keep a long story short - it's now 5 dec and I had to drive down to KZN for my dec holiday with no visor and the one I had they actually broke even more to such an extend that it cannot be used. meaning it's now dangerous to drive around in this car as the sun cannot be blocked out!!! Shocked in this poor service from the dealership and the sales guy Deon!!
105 replies
90 months ago
Shocking service by staff and management
During the past 2 months me and my wife were busy building at out house, so due to us building on a new family room I knew that at some point we will need to buy and new lounge suit with all the extras. We looked around quite a bit and about 10days ago we realized that the building was finishing soon so it was time to buy that lounge suit. We had our harts set on a suit we saw at house and home Hyperama (14th avenue in Roodepoort) so on the Sunday we went there to go and buy the suit. When we arrived we noticed that the suit was not on the floor anymore, we asked the sales lady (krystal) where the suit was that was close to the front door. She immediately knew what set we were talking about as it was also marked down (quite a bit) – she said that it was taken off the floor but she will check if others stores still has stock. She came back about 15min later and said that we were in luck as the Vereeniging store still had 2 suite. She asked if they should get them to the store and I immediately said yes please! I asked her if I could buy it there and then as I wanted to make sure we got it and she said it was not necessary as it was ordered now and it will be delivered to them by Tuesday/ Wednesday that next week. she took my tel.number and said she will phone me the min. it arrives so I can come in and buy it. I had no problem with that since my office is close by. By Wednesday still no one phoned me I decided to quickly pop out to the store to see if it was there, when I got there I was a bit annoyed to find out Krystal lost / or did not have my number anymore. I asked her about the suit and she said it was not delivered yet but will be at the store by no later that Friday and she took my number again and promised to phone me this time when it arrives. On Thursday (the next day) she phone me with the following words… sorry MR. …. But that suit has been sold and we cannot get another one… my manager suggested that you take /buy another suit … WHAT>>>> I was really upset and told her that the manager must please phone me as I would like to know what happened to the one that was supposed to be delivered at the store and that I was given no explanation just a sorry it is sold!! After about 3 hours I phoned the store again and asked to speak to the manager- they said that Johnny was busy so I asked to speak to krystal again… I said to her that it’s been 3 hours and still no call … and that I was really getting upset due to the lack of service. She apologized and said that she will go again and ask Johnny to phone me… On Sunday (this is now 3 days later and STILL NO CALL) I decided to go back to the store and see if I could personally speak to the manager Johnny as he apparently was to important to phone a customer… When I got there neither Krystal not Johnny was working so I asked if there was perhaps another manager that I could speak to … so imram was on duty and spoke to me. I explained the whole thing to him and he apologized profusely and said that he would do 2 things – (1) speak to his regional manager (2) phone all the stores that had possible stock and see if they could still find me that suit… he said that he will phone me the Monday 12 Nov with feedback. Unfortunately it is now 2 days later again and still no call from anyone at the store… I am lost for words of utter unacceptable, shocking service by the management team!! It is clear why the staff have not discipline because if the managers behave in such a manner I am surprized that that store are actually doing any sales.. Well I would like to let you know that I have 100k to spend on furniture for my house and I will not be spending any of that money at your store … SO WELL DONE JOHNNY, IMRAM AND KRYSTAL you just cost your company R 100 000!!!
0 replies
104 months ago
Data Usage
On 11 Sep 2017 at 12.47 I received an SMS from Vodacom that I have 248MB of data available. Within seconds after that I received another 7 SMS's stating the following: You have 98MB of data available. You have 49MB of data available. Your date on 082..... has run out. You've used R11 out of data bundle. You've used R 101 out of data bundle. You've used R 153 out of data bundle. You've used R 303 out of data bundle. I phoned the helpline and was told that out of data bundles are very expensive so I need to buy more data, the lady went on telling me I have to many apps open hence the reason for the usage. I explained to her that I have all the apps open since the 1st so how could I use 600MB in 11 days and within 1min that amount of Data.. it cannot be right... she did not listen to my problem only telling me "out of data bundles are more expensive so I need to buy more data" I obviously got very irate as she was not listening to my query and just telling me to buy more data... I asked for the supervisor. . she put me on hold for 10min and then cut the call. I received 3 calls back and as I answered the phone I could hear someone but they would simply just cut the call again (3 times) -- I phoned back and asked to speak to a supervisor and was put through by someone else. After explaining my concern he said to me that there was possibly a delay in the 1st sms hence why I received the bulk sms's all at once... this kind of made sence to me but I was still confused as to why this month I suddenly ran out of data on the 11th where I normally don't need to buy extra data or if I run out it's normally a few days before the end of the month.... I wend ahead a bought another 1GB of data... when I looked at the available data by dialing *111# I was informed that I had more that a 1GB of data available??? ok so if I ran an additional account of over R300 for data how did I have more than 1GB of data after only buying 1GB????? So the whole process is incorrect and I suspect that the supervisor also gave me incorrect information... This whole thing does not make any sense.... I cannot phone the help line as they are completely incapable to assist with these type of problems. Vodacom... I've been a loyal client for nearly many many years but if this is how 1) your staff are trained 2) billing is done with no correcting or explanation I think it's time to start looking at other providers... Please give me feedback on what is going on here with the billing and data and how you plan on correcting it!! Regards,
122 replies
119 months ago
Incorrect billing
<p>ADT security send me a sms to inform me that they will be billing me extra for coming to my house more than 5 times??? I find this very odd as I only received 3 noteses on my gate that they were at my property -- so I phoned them and explained to them that they were not at my propery 8 times as per their info - furthermore they also had some kind of error on the system that i informed them of every time they phoned me- if the alarm went off exactly one hour later they will phone me again to tell me that the alarm is going off,.. and it was not (i clearly mentioned this in every conversation) and they every time said they will investigate....</p> <p>I also phoned them again warning them that if they debit me the extra cost I will be cancelling my contract as I'm way over the 2 year term as I've been with them for about 8 year!!</p> <p>They went and billed me R 114 extra - - so ADT if you feel that R 114 is more important to you than the monthly debit order I pay --- fine!! I will be actively starting today be looking for a new sectrity company --</p> <p>expect my cancellation before the end of July !!!</p> <p> </p>
53 replies
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12 (100%)