CM
Clearwater Mall
Unclaimed Business
CM
AI Review Summary
Based on recent customer reviews, Clearwater Mall faces significant customer experience challenges across multiple tenant stores. Recurring complaints highlight rude and unprofessional staff behaviour at outlets including Nedbank, Telkom, McDonald's, and Cinnamon, with customers describing dismissive attitudes, unwillingness to assist, and even instances of staff appearing intoxicated. Parking infrastructure issues, particularly faulty ticket machines and exit booms, remain a longstanding frustration. Positive feedback exists for individual employees like FNB's Johnathan, praised for professionalism, and some shoppers appreciate the mall's cleanliness and store variety.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-34
Recommended: Unlikely
Review Distribution
2|8 Reviews
May '25 - Apr '26
5(12.5%)
4(12.5%)
3(0%)
2(12.5%)
1(62.5%)
5(12.5%)
4(12.5%)
3(0%)
2(12.5%)
1(62.5%)
Frequently Asked Questions About Clearwater Mall
Based on recent customer reviews, Clearwater Mall faces significant customer experience challenges across multiple tenant stores. Recurring complaints highlight rude and unprofessional staff behaviour at outlets including Nedbank, Telkom, McDonald's, and Cinnamon, with customers describing dismissive attitudes, unwillingness to assist, and even instances of staff appearing intoxicated. Parking infrastructure issues, particularly faulty ticket machines and exit booms, remain a longstanding frustration. Positive feedback exists for individual employees like FNB's Johnathan, praised for professionalism, and some shoppers appreciate the mall's cleanliness and store variety.
Clearwater Mall has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Clearwater Mall across 102 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLV
KN
Karabo N
1 reviews | Active since Jan 2020
11 Nov 2025, 11:41
Terrible experience
I walked in a Telkom store at Clearwater mall at 17:55 pm and I was approached by a guy named ROFIWA who was very drunk and smelling of alcohol during working hours. firstly He was not wearing his name tag nor did he introduce himself as i walked in, I had to ask for his name after I saw his behavior and high smell of alcohol. He did not address me by my name or ma'am but chose to address me as MY LOVE. He refused to have me email the POA and when i asked why his answer was his not sure, I left the shop and went to do the POA. when I got back he was not in the shop , i was told he went to the toilet as he was walking back in He was shouting that He needs to go home to his wife and his car is outside therefore at 18:30 he must leave so everyone needed to hurry up and finish cause he wants to leave and does not have time for anything happening there. while another female employee was also dosing off while standing also smelling of alcohol. He only told me when his done that his only left with one sim once and I had initially called and to ask before arrival. i asked if he can in another branch and he said no he can not. i had to do use two stores to get two E-sims. Rofiwa was disrespectful, rude and no customer ethics training. He was shouting and making comments as if he was at a shebeen .I was very disappointed with the service from the store.. At the second store, we were assisted by Mr. Simon who was not only professional but did not have a problem with assisting us at 18:50. He was patient and very helpful, He even allowed us to email the POA to the store.
Helpful (0)
|Replies (0)KN
Karabo N
1 reviews | Active since Jan 2020
11 Nov 2025, 11:41
Terrible experience
I walked in a Telkom store at Clearwater mall at 17:55 pm and I was approached by a guy named ROFIWA who was very drunk and smelling of alcohol during working hours. firstly He was not wearing his name tag nor did he introduce himself as i walked in, I had to ask for his name after I saw his behavior and high smell of alcohol. He did not address me by my name or ma'am but chose to address me as MY LOVE. He refused to have me email the POA and when i asked why his answer was his not sure, I left the shop and went to do the POA. when I got back he was not in the shop , i was told he went to the toilet as he was walking back in He was shouting that He needs to go home to his wife and his car is outside therefore at 18:30 he must leave so everyone needed to hurry up and finish cause he wants to leave and does not have time for anything happening there. while another female employee was also dosing off while standing also smelling of alcohol. He only told me when his done that his only left with one sim once and I had initially called and to ask before arrival. i asked if he can in another branch and he said no he can not. i had to do use two stores to get two E-sims. Rofiwa was disrespectful, rude and no customer ethics training. He was shouting and making comments as if he was at a shebeen .I was very disappointed with the service from the store.. At the second store, we were assisted by Mr. Simon who was not only professional but did not have a problem with assisting us at 18:50. He was patient and very helpful, He even allowed us to email the POA to the store.
0
Replies (0)NF
Nzama F
1 reviews | Active since Jan 2020
4 Nov 2025, 17:55
Bad and Rude attitude.
Today,I went to Pick n pay,but on my way out had to wait at cinnamon,I was not feeling well,I asked the lady to sit on the outside chairs,she said no,I answered and said are you chasing your customer away,she answered loudly and shouted "get out".I said,are you serious or joking,she repeated the words loudly and said,I said get out,she is a Tswana lady,she called the security to make sure I don't on those outside chairs.I am so disappointed,never expected somebody to speak so rudely,and I told her ,I will report this,she answered and get out,Don't care,That was the first time I experienced this in that shop. Thank you for allowing us to write our reviews.
Helpful (0)
|Replies (0)NF
Nzama F
1 reviews | Active since Jan 2020
4 Nov 2025, 17:55
Bad and Rude attitude.
Today,I went to Pick n pay,but on my way out had to wait at cinnamon,I was not feeling well,I asked the lady to sit on the outside chairs,she said no,I answered and said are you chasing your customer away,she answered loudly and shouted "get out".I said,are you serious or joking,she repeated the words loudly and said,I said get out,she is a Tswana lady,she called the security to make sure I don't on those outside chairs.I am so disappointed,never expected somebody to speak so rudely,and I told her ,I will report this,she answered and get out,Don't care,That was the first time I experienced this in that shop. Thank you for allowing us to write our reviews.
0
Replies (0)MF
Megan F
1 reviews | Active since Jan 2020
12 Aug 2025, 16:51
Johnathan is the best!
Johnathan from FNB was absolutely fantastic to work with. He helped me open my bussiness account. He was friendly, incredibly helpful, and showed great patience in answering all my questions. His professionalism and positive attitude made the whole process smooth and stress-free. Highly recommend his service!
Helpful (0)
|Replies (0)MF
Megan F
1 reviews | Active since Jan 2020
12 Aug 2025, 16:51
Johnathan is the best!
Johnathan from FNB was absolutely fantastic to work with. He helped me open my bussiness account. He was friendly, incredibly helpful, and showed great patience in answering all my questions. His professionalism and positive attitude made the whole process smooth and stress-free. Highly recommend his service!
0
Replies (0)MM
Motshidisi M
1 reviews | Active since Jan 2020
31 Jul 2025, 13:30
Service carrol Boyes clear water
Staff at clear water mall they not friendly at all They not well coming... It's not the first tym, I always go there but I don't like their attitude. Ig I could I would go to Cresta, but it's too far for me
Helpful (0)
|Replies (0)MM
Motshidisi M
1 reviews | Active since Jan 2020
31 Jul 2025, 13:30
Service carrol Boyes clear water
Staff at clear water mall they not friendly at all They not well coming... It's not the first tym, I always go there but I don't like their attitude. Ig I could I would go to Cresta, but it's too far for me
0
Replies (0)C
Charlton
1 reviews | Active since Jan 2020
22 Jul 2025, 11:46
Bad service in Foreign currency
Last year May 2024 when I left SA I went to this branch for NZ currency. The "ordered" cash for me but after the due date, they never called me to collect or told me in time that they did not get it. I went to Nedbank Northgate where I received the currency as a walk-in client. This year July 2025, I went to Nedbank Clearwater again and asked for NZ currency. I was early enough for them to assist me but did not help me. The teller literally threw my passport back at me because the wanted to cash up and leave. The other teller said she will find out from other branches and then call me to let me know which branches have got the currency. Again no call back untill I had to go personally to order funds and wait for the arrival of it. Still I feel the charges was also a lot
Helpful (0)
|Replies (0)C
Charlton
1 reviews | Active since Jan 2020
22 Jul 2025, 11:46
Bad service in Foreign currency
Last year May 2024 when I left SA I went to this branch for NZ currency. The "ordered" cash for me but after the due date, they never called me to collect or told me in time that they did not get it. I went to Nedbank Northgate where I received the currency as a walk-in client. This year July 2025, I went to Nedbank Clearwater again and asked for NZ currency. I was early enough for them to assist me but did not help me. The teller literally threw my passport back at me because the wanted to cash up and leave. The other teller said she will find out from other branches and then call me to let me know which branches have got the currency. Again no call back untill I had to go personally to order funds and wait for the arrival of it. Still I feel the charges was also a lot
0
Replies (0)NN
Nyeleti N
1 reviews | Active since Jan 2020
17 Jul 2025, 11:20
unwilling to assist
I just came from Nedbank clearwater after being advised i shud go into the branch . i am so disappointed with the unwillingness to assit me from the consultant and the manger . ,all i want is my money to transferred back to me .i really respect protocol but the 2 ladies were not willing to help . even if i ws thinking of banking with nedbank hoo wowza never such horrible services . my brother went to attrechville branch and he was not not assisted he was kicked out like dog . Nedbank is not the problem but the employees that are not willing to assist but just wana toss like ******* .
Helpful (0)
|Replies (0)NN
Nyeleti N
1 reviews | Active since Jan 2020
17 Jul 2025, 11:20
unwilling to assist
I just came from Nedbank clearwater after being advised i shud go into the branch . i am so disappointed with the unwillingness to assit me from the consultant and the manger . ,all i want is my money to transferred back to me .i really respect protocol but the 2 ladies were not willing to help . even if i ws thinking of banking with nedbank hoo wowza never such horrible services . my brother went to attrechville branch and he was not not assisted he was kicked out like dog . Nedbank is not the problem but the employees that are not willing to assist but just wana toss like ******* .
0
Replies (0)NM
Nocebo M
1 reviews | Active since Jan 2020
27 Jun 2025, 11:58
PATHETIC SERVICE
Good day I went on 25/06/2025 to collect my order, O319859783. After waiting for a long time they brought one order and said they are still checking. I left because of the time factor which is always the case. There were only about 5 customers to serve including me. They promised to sms me once found. Today is 27/06/2025, no response received yet. They do this deliberately, their branch manager or the lady who is in charge is the one who was looking for it. As a client who wasted time to go and collect a parcel which they told me is there, but not get it. They should made sure they found it on the same day and sent me the message, but still today no contact received from them. I paid for the item, it's not free
Helpful (0)
|Replies (0)NM
Nocebo M
1 reviews | Active since Jan 2020
27 Jun 2025, 11:58
PATHETIC SERVICE
Good day I went on 25/06/2025 to collect my order, O319859783. After waiting for a long time they brought one order and said they are still checking. I left because of the time factor which is always the case. There were only about 5 customers to serve including me. They promised to sms me once found. Today is 27/06/2025, no response received yet. They do this deliberately, their branch manager or the lady who is in charge is the one who was looking for it. As a client who wasted time to go and collect a parcel which they told me is there, but not get it. They should made sure they found it on the same day and sent me the message, but still today no contact received from them. I paid for the item, it's not free
0
Replies (0)