Sold sub standard tiles marked as first grade

I had an awful and horrible experience dealing with “Xclusive tiles” in Clough Street Pietermaritzburg. I was sold sub-standard tiles under the premise it was “first grade” during a so called “special”. Throughout the return process and numerous phone calls to them, all I encountered from them was dishonesty and unprofessionalism. I eventually received a replacement batch of sub-standard tiles at the end; of which I was basically forced to collect at my own cost. I found the managements attitude appalling and he chose to abdicate responsibility after the sale. Since when does buying a first grade item on special infer that it has to be defective? The whole fiasco was a major inconvenience to me that costed me dearly. Never again! An Xclusive lesson learnt.....!!