X
Xiaomi
Unclaimed Business
X
Xiaomi
Unclaimed Business
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Xiaomi receives praise for its flagship devices like the Xiaomi 15, with customers highlighting excellent camera quality, strong battery life, and good value for money on higher-end Android phones. However, the majority of feedback is negative, citing frustratingly slow performance on budget models like the Redmi 12, intrusive pop-up ads across devices, and a lack of after-sales support. Customers report serious difficulties obtaining warranty repairs for non-phone products such as scooters and vacuum cleaners, alongside poor communication from customer service channels.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-84
Recommended: Unlikely
Review Distribution
2.1|11 Reviews
May '25 - Apr '26
5(30%)
4(0%)
3(0%)
2(0%)
1(70%)
5(30%)
4(0%)
3(0%)
2(0%)
1(70%)
Frequently Asked Questions About Xiaomi
Based on recent customer reviews, Xiaomi receives praise for its flagship devices like the Xiaomi 15, with customers highlighting excellent camera quality, strong battery life, and good value for money on higher-end Android phones. However, the majority of feedback is negative, citing frustratingly slow performance on budget models like the Redmi 12, intrusive pop-up ads across devices, and a lack of after-sales support. Customers report serious difficulties obtaining warranty repairs for non-phone products such as scooters and vacuum cleaners, alongside poor communication from customer service channels.
Xiaomi has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Xiaomi across 72 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBZ
Bianke Z
1 reviews | Active since Jan 2020
5 Feb 2026, 07:40
Impressed
I recently purchased the Xiaomi 15 and I must say I am really impressed. At first, I was hesitant, but I have had my phone for just over a week and I am so happy. my favourite feature is definitely the camera. the battery life is about 2 days if you don't use social media or play games the whole day.
Helpful (0)
|Replies (0)BZ
Bianke Z
1 reviews | Active since Jan 2020
5 Feb 2026, 07:40
Impressed
I recently purchased the Xiaomi 15 and I must say I am really impressed. At first, I was hesitant, but I have had my phone for just over a week and I am so happy. my favourite feature is definitely the camera. the battery life is about 2 days if you don't use social media or play games the whole day.
0
Replies (0)IN
Isabella N
1 reviews | Active since Jan 2020
5 Dec 2025, 15:50
Love this android
Good performance for the price and helpful customer support. very good android
Helpful (0)
|Replies (0)IN
Isabella N
1 reviews | Active since Jan 2020
5 Dec 2025, 15:50
Love this android
Good performance for the price and helpful customer support. very good android
0
Replies (0)ED
HB
Hendrik B
1 reviews | Active since Jan 2020
19 Nov 2025, 08:14
Xiaomi Robot Vacuum S20+ not cleaning tiles
I recently purchased a Xiaomi Robot Vacuum S20+, and after using it for a week I noticed that it does not mop the tiles properly. I still have to go over the floor with another mop to get the tiles clean. I returned the unit and it was replaced, but the new device has the same problem. It still does not clean the tiles effectively, and I cannot adjust the mopping speed to make it move slower for a better clean. I would appreciate assistance in resolving this issue.
Helpful (0)
|Replies (0)HB
Hendrik B
1 reviews | Active since Jan 2020
19 Nov 2025, 08:14
Xiaomi Robot Vacuum S20+ not cleaning tiles
I recently purchased a Xiaomi Robot Vacuum S20+, and after using it for a week I noticed that it does not mop the tiles properly. I still have to go over the floor with another mop to get the tiles clean. I returned the unit and it was replaced, but the new device has the same problem. It still does not clean the tiles effectively, and I cannot adjust the mopping speed to make it move slower for a better clean. I would appreciate assistance in resolving this issue.
0
Replies (0)RY
Rudy Y
1 reviews | Active since Jan 2020
5 Nov 2025, 19:07
Xiaomi Redmi 12 phone
I bought Redmi 12 and I must emphasize that what a **** phone it is. It is so slow to open up files, it keeps on jamming for a long time and l had changed the RAM from 2g to 4g hoping it was going to change but to my surprise it didn't. I had spent a lot of money on it. I am so disappointed with the quality of the phone and l usually go for Samsung but l gave Xiaomi a benefit of the doubt that it would be great just like any other. I don't normally write feedback about anything but with this one in particular, unfortunately I had to. It is so frustrating to use this phone but it is still in a very good condition. It doesn't live up to the name of it's company commitments and you sometimes wonder if all models are like that. I must add that I am very disappointed with the brand and l hope someone from Xiaomi gives a call with regards to this unsatisfying gadget. A very disappointed customer. Rudy 078 478 6837 yenderudy@gmail.com
Helpful (0)
|Replies (0)RY
Rudy Y
1 reviews | Active since Jan 2020
5 Nov 2025, 19:07
Xiaomi Redmi 12 phone
I bought Redmi 12 and I must emphasize that what a **** phone it is. It is so slow to open up files, it keeps on jamming for a long time and l had changed the RAM from 2g to 4g hoping it was going to change but to my surprise it didn't. I had spent a lot of money on it. I am so disappointed with the quality of the phone and l usually go for Samsung but l gave Xiaomi a benefit of the doubt that it would be great just like any other. I don't normally write feedback about anything but with this one in particular, unfortunately I had to. It is so frustrating to use this phone but it is still in a very good condition. It doesn't live up to the name of it's company commitments and you sometimes wonder if all models are like that. I must add that I am very disappointed with the brand and l hope someone from Xiaomi gives a call with regards to this unsatisfying gadget. A very disappointed customer. Rudy 078 478 6837 yenderudy@gmail.com
0
Replies (0)FM
Fernando M
1 reviews | Active since Jan 2020
11 Oct 2025, 04:42
Xiaomi fails to deserve their clients trust by bringing out a deficient redmi note 12
Xiaomi brought out a redmi note 12 with 4gb ram which is totally useless but they don't mind if people shut up about it. These phones are slow as glaciers, you can't upgrade the memory and you spend your day exasperated by having a phone that slows you down. I wish they could take this model back and gave me a chance to continue enjoying Xiaomi. One thing I know for sure, my allegiance to Xiaomi has changed. I used to think they were the best, now I feel that when they **** up they choose to alienate their customers
Helpful (0)
|Replies (0)FM
Fernando M
1 reviews | Active since Jan 2020
11 Oct 2025, 04:42
Xiaomi fails to deserve their clients trust by bringing out a deficient redmi note 12
Xiaomi brought out a redmi note 12 with 4gb ram which is totally useless but they don't mind if people shut up about it. These phones are slow as glaciers, you can't upgrade the memory and you spend your day exasperated by having a phone that slows you down. I wish they could take this model back and gave me a chance to continue enjoying Xiaomi. One thing I know for sure, my allegiance to Xiaomi has changed. I used to think they were the best, now I feel that when they **** up they choose to alienate their customers
0
Replies (0)JL
Jason L
1 reviews | Active since Jan 2020
1 Oct 2025, 11:04
Xiaomi E-scooter 4 lite broke after 1km and cant claim under guarantee
I was purchased a Xiaomi Electric Scooter 4 lite from a friend that it was gifted to. Brand New in the sealed box. After 1.5kms the scooter started making a loud noise on acceleration and lost most of its power. I have tried to get it repaired under warranty and have only been given the run around across Gauteng to "Approved repairers" only to find out that all the companies I was sent to BY XIAOMI dont work on the Xiaomi scooters and that there is in fact no approved repairer for these. I went with a reputable brand and after next to no use of the product I have absolutely no recourse regarding repairs under warranty. They advertise a 1 year guarantee but its useless. The lengths I went to in attempting to sort this out was exhausting. I have now reached an unresolved end point where the scooter is useless and cannot be repaired. R7000 down the drain. DO NOT BUY XIAOMI SCOOTERS IN SOUTH AFRICA. and if you do, dont expect any warranty from them. Absolutely useless.
Helpful (0)
|Replies (0)JL
Jason L
1 reviews | Active since Jan 2020
1 Oct 2025, 11:04
Xiaomi E-scooter 4 lite broke after 1km and cant claim under guarantee
I was purchased a Xiaomi Electric Scooter 4 lite from a friend that it was gifted to. Brand New in the sealed box. After 1.5kms the scooter started making a loud noise on acceleration and lost most of its power. I have tried to get it repaired under warranty and have only been given the run around across Gauteng to "Approved repairers" only to find out that all the companies I was sent to BY XIAOMI dont work on the Xiaomi scooters and that there is in fact no approved repairer for these. I went with a reputable brand and after next to no use of the product I have absolutely no recourse regarding repairs under warranty. They advertise a 1 year guarantee but its useless. The lengths I went to in attempting to sort this out was exhausting. I have now reached an unresolved end point where the scooter is useless and cannot be repaired. R7000 down the drain. DO NOT BUY XIAOMI SCOOTERS IN SOUTH AFRICA. and if you do, dont expect any warranty from them. Absolutely useless.
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Replies (0)JB
Juan B
1 reviews | Active since Jan 2020
29 Sept 2025, 09:46
****med by Xiaomi
On September 13 2025 I placed an order with https://mistore.africa. Shortly after making payment I received confirmation of purchase. Thank you for your order ======================== Hi Juan, Just to let you know — we’ve received your order, and it is now being processed. Here’s a reminder of what you’ve ordered: Order summary Order #22076 (September 13, 2025) ---------------------------------------------------------------------- Smart Standing Fan 2 Lite ×1 R1,299.00 Subtotal: R1,299.00 Shipping: Free shipping Free shipping Total: R1,299.00 (includes R169.43 VAT) Payment method: Peach Payments ------------------------------------------------------------------------------ Autocorrect made a mistake with my address and I was trying to get hold of someone to rectify it but I could not. On the 17th I reached out to service.za@support.mi.com and they told me the following: On 2025/09/17 11:30, service.za wrote: > Dear Sir/Madam, > Hello, Greetings from Xiaomi Customer Support! This is Nadia. > We at Xiaomi value your trust, and we apologize for the inconvenience. Rest assured that we'll assist you on this. > > I regret to inform you that as of now, we are not selling our products through our Global website, so we won't be able to assure you in this regard. However, please reach out to the seller directly for further assistance. > > Best Regards > Xiaomi South Africa Email Service > If you have any other questions, welcome to visit again. Always believe that something wonderful is about to happen! Also on the 17th I received a mail from sales@b2cwarehouse.co.za telling me that all is in order. Today is the 29th and I still have not received anything, not a tracking number nor the product. I think I was ****med
Helpful (0)
|Replies (0)JB
Juan B
1 reviews | Active since Jan 2020
29 Sept 2025, 09:46
****med by Xiaomi
On September 13 2025 I placed an order with https://mistore.africa. Shortly after making payment I received confirmation of purchase. Thank you for your order ======================== Hi Juan, Just to let you know — we’ve received your order, and it is now being processed. Here’s a reminder of what you’ve ordered: Order summary Order #22076 (September 13, 2025) ---------------------------------------------------------------------- Smart Standing Fan 2 Lite ×1 R1,299.00 Subtotal: R1,299.00 Shipping: Free shipping Free shipping Total: R1,299.00 (includes R169.43 VAT) Payment method: Peach Payments ------------------------------------------------------------------------------ Autocorrect made a mistake with my address and I was trying to get hold of someone to rectify it but I could not. On the 17th I reached out to service.za@support.mi.com and they told me the following: On 2025/09/17 11:30, service.za wrote: > Dear Sir/Madam, > Hello, Greetings from Xiaomi Customer Support! This is Nadia. > We at Xiaomi value your trust, and we apologize for the inconvenience. Rest assured that we'll assist you on this. > > I regret to inform you that as of now, we are not selling our products through our Global website, so we won't be able to assure you in this regard. However, please reach out to the seller directly for further assistance. > > Best Regards > Xiaomi South Africa Email Service > If you have any other questions, welcome to visit again. Always believe that something wonderful is about to happen! Also on the 17th I received a mail from sales@b2cwarehouse.co.za telling me that all is in order. Today is the 29th and I still have not received anything, not a tracking number nor the product. I think I was ****med
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Replies (0)