No financial relief from Xpedient

In Nov.2021 i wenf for toe surgery. I was never informed that my medical aid would not 98%cover the bill. They were not incontract and I was not informed. Never the less, Dec.2021 i received a statement account of R12369.58 (Ref: JCR5512) from Xpedient value driven solutions. I was in shock as i was under the impression that the medical aid (GEMS) will cover my operation. I informed them that im unable to settle this bill within 4 months as per their settlement period. THEY gave me the option on 22/02/2022 via email of a longer payment period and i quote "..... whether I should request a longer payment period". On 23/02/22 I replied that i will need 6 months to settle account since they give me the option. On 9/3/2022. I got an email where the request their 1st payment and that my account was overdue and will be handed over for debt collection!. THEY WERE WILLING TO ACCOMMODATE ME AND SUDDENLY IM BEING HANDED OVER! They did not even bother replying to my email requesting longer period payment since THEY SUGGESTED IT! How can they offer to accomodate me then throw me to the wolves WITHOUT even informing me that my request was denied. I had to sell something valuable in order to settle this account ..which i will do tomorrow. I informed them that i will settle the full account on 15/3/22 but still no reply. They dont even have the decency to say thank you. Thank you Xpedient for accommodating me...NOT!