XPinvestment nor allowing any funds or profit withdrawals

My trader is not allowing me to withdraw any profit from my account at XPinvestment. According to the company, it is a long-term investment and money cannot be withdrawn. Talking about a “hot and cold” wallet. None of this was explained to me before the time, now there is always some explanation, an excuse not to withdraw any of my profits. Seems like XPinvestment's main job responsibility is to get more money on their platform, keep the money on the platform, and not allow anyone to withdraw (not even $10). Their finance department denies withdrawals. How can I trade with a company like this? It feels like I'm legally being ****med by XPinvestment. I have read about "legal ****s" like this on the internet, it is cunning and very cleverly planned. I'm just so glad I did not pay the $35,000 to a trader who wanted to invest in NVIDIA. That would have been a big loss because I would not have been able to get my money back with more excuses, explanations, agreements and “can I call you” approaches.

I have come to the realisation that I have to "write off" the money that was paid to XPinvetments and not be naive that I will ever get it back. It is a big life lesson. I created an official complaint to the UK Financial Ombudsman to investigate. They will investigate this matter.