XF
XTend Fibre
Unclaimed Business
XF
XTend Fibre
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About XTend Fibre
XTend Fibre has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked XTend Fibre across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nthabiseng M
1 reviews | Active since Jan 2020
15 Dec 2025, 06:49
No internet for days and no one from xtend team seems to care!
I have been out of internet for 5 days now,they said it’s fibre fault,they have not tried to assist even once,their WhatsApp is useless no one seems to care,they don’t answer the fone,they only reply the email to give you a new ticket even when you already have a ticket number.useless!very frustrating because we need internet.this is a horrible company please avoid!
Helpful (0)
|Replies (0)NM
Nthabiseng M
1 reviews | Active since Jan 2020
15 Dec 2025, 06:49
No internet for days and no one from xtend team seems to care!
I have been out of internet for 5 days now,they said it’s fibre fault,they have not tried to assist even once,their WhatsApp is useless no one seems to care,they don’t answer the fone,they only reply the email to give you a new ticket even when you already have a ticket number.useless!very frustrating because we need internet.this is a horrible company please avoid!
0
Replies (0)SS
NT
Nthabiseng T
1 reviews | Active since Jan 2020
11 Jul 2025, 14:17
Don't waiste your money
I had this fibre installer 4 months ago but without fail every single friday the internet just goes for hours on end. Their number just rings and the only form of communication is email. They are completely unreliable
Helpful (0)
|Replies (0)NT
Nthabiseng T
1 reviews | Active since Jan 2020
11 Jul 2025, 14:17
Don't waiste your money
I had this fibre installer 4 months ago but without fail every single friday the internet just goes for hours on end. Their number just rings and the only form of communication is email. They are completely unreliable
0
Replies (0)lS
lebohang S
1 reviews | Active since Jan 2020
5 Jun 2025, 16:53
Xtend Fibre offers ****py customer service
This company is not being honest about their services, the claim they are a prepaid service but when you decide you are not paying for a certain month they tell you you have an outstanding balance because last month you didn’t pay, how can I pay for services I didn’t get??? I want my R440 that I paid to renew my services. You send numerous emails no reply, you call they tell you finance department in a meeting from 8 to 3pm???
Helpful (0)
|Replies (0)lS
lebohang S
1 reviews | Active since Jan 2020
5 Jun 2025, 16:53
Xtend Fibre offers ****py customer service
This company is not being honest about their services, the claim they are a prepaid service but when you decide you are not paying for a certain month they tell you you have an outstanding balance because last month you didn’t pay, how can I pay for services I didn’t get??? I want my R440 that I paid to renew my services. You send numerous emails no reply, you call they tell you finance department in a meeting from 8 to 3pm???
0
Replies (0)SM
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