Xtreme Water does not honor service agreement

Extreme Water provides water purification plants with service level agreements. I have 2 plants on my property and a debit order deduction for service of the filters. They did not service us in 2015 and after numerous calls not one of their phones are working today 5 January 2016. I just saw the last email I received was from a gmail account with the name [Email Removed] I should have picked up on how unprofessional they are but missed the email address till this morning. Shame on you Xtreme Water and you poor service. We do not need more people like you in SA - we need people with integrity and purpose. The e mail [Email Removed] also does not receive any emails.