Seller protection issue on Yaga

I recently had a negative experience selling on Yaga.

I sold a pair of shoes that were in perfect condition and matched the listing photos when shipped. The buyer later claimed they broke after wearing them and sent photos showing them damaged and dirty.

Despite this, Yaga support ruled that the item is eligible for return and asked me to accept the shoes back in a damaged condition.

What is concerning is that this is the second similar situation I have experienced within about a month of selling on the platform. In both cases it felt like the outcome favoured the buyer.

In the previous incident, I submitted a support ticket but never received a response.

Based on these experiences, I would advise sellers to be cautious when using the platform. Situations like this make it feel like sellers are not well protected and could be vulnerable to dishonest return claims.

I would prefer to sell on a platform where both buyers and sellers are equally protected.

I hope Yaga reviews how these cases are handled so that situations like this can be resolved more fairly.