1 reviews | Active since Member
It should actually be a 0 star rating. I saw an outfit on their IG page on the 24th of May and enquired about it, telling them upfront that I required it urgently and asking if they were able to get this to me in time. They said yes and told me to pay immediately so that they can process it, which I did. I followed up a short while later and they said I will receive it by the 10th of June. On the 10th of June I realised I had not received any communication on delivery details. I sent them a message on IG to ask if I am still getting my piece on the 10th, they read it but did not reply. I tried calling 3 different numbers, sent SMS's and additional messages on IG on the 10th and the morning of the 11th, with no response or answer. Eventually someone answered my call and when I queried, they said that they will check and get back to me shortly. A short while later I receive a message on IG saying sorry, the fabric for the piece I ordered was rerouted and they offered me a piece that was a scale of 3 out of 10 in replacement of the piece I ordered, or a refund. I requested for an immediate refund, which at least was done. The wedding I am attending is this weekend and today I get told, AFTER ENQUIRING MULTIPLE TIMES, that there is an issue!!! This is extremely unprofessional and very disappointing! Had I been told earlier, I could have looked for another option in time, but now what the hell am I going to do?! Especially since Eastern wear requires stitching.... VERY DISAPPOINTING EXPERIENCE!!! and I will never be shopping here again!