Worst customer service in South Africa. Displaying stock on their website (I order and pay) meanwhile they don’t even have the stock.
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Replies (53)
Yoco's replyOfficial
12 Mar 2026, 06:44
Hi Amber, we’re really sorry for the frustrating experience. This is not the level of service we aim to provide. Unfortunately, there was an unexpected delay affecting some Khumo orders, which meant the item showed as available while stock was delayed. New stock is expected around mid-March. Our team has confirmed they reached out to assist, and your order has been cancelled and fully refunded. We appreciate your patience and feedback, and we’re working to improve this experience going forward.
Best regards,
Yoco's reply12 Mar 2026, 06:44
Official
Hi Amber, we’re really sorry for the frustrating experience. This is not the level of service we aim to provide. Unfortunately, there was an unexpected delay affecting some Khumo orders, which meant the item showed as available while stock was delayed. New stock is expected around mid-March. Our team has confirmed they reached out to assist, and your order has been cancelled and fully refunded. We appreciate your patience and feedback, and we’re working to improve this experience going forward.