York Timbers Germiston - lights are on but no-one is home...

I have repeatedly had shocking service from York Timbers depot in Germiston. Calls to their reception not answered, requests for their sales force to call back not received, left messages are not responded to. Then I go to their website and find how archaic it is....when one goes to "Contact Us", it takes you to gmail to send an email. Really?? In this day and age?