Really Poor Service

I ordered items on 19th December, fully understanding processing would commence on 10th January. To date there has been nothing from them and queries on their website not responded to. Also, when trying to call, there is no answer. Just voicemail. If I can, I will edit in the next few days, or write a new review with my final rating. Right now a business that purports to be customer friendly is not and the 3 reviews already made are in no way reflective of my personal experience.