Y&S Financial solutions - Credit Rescue Wynberg franchise - Sweatshop.

This is a new branch that the owner claims has been in operation for 3 months now. She claims that she bought shares and opened her own branch under her own business Y&S Financial solutions. The reason why I say "claims" is because I have not seen anything that confirms this to be true. I'll explain further.

Basically, she uses people to make money, and when it's time to pay up she fires you instead.

Before I go further I would like to stress the fact that there will be many red flags that I will tell you about and this is the reason why I would like to prevent other people from experiencing the same thing I went through. Two months down the drain and nothing to show for it. Not even one sent.

It started with a vacancy listing I found on gumtree. Looking for call center agents. The Requirements: -Grade 11 - no experience - clear criminal record

So, what does Y&S stand for? I don't know. She bought shares from Credit rescue franchise and opened her branch. That's cool, but get this the certification hung in the reception area does not belong to her or her husband that is as she calls him "the minister of finance". The certificates are furthermore expired. I have no idea who the people are who were given those certificates nor have I ever heard that any of them came to the office nor have I ever seen them.

When you walk into the call center first of all you only see a phone at each cubicle. No computer. Leads are given to each agent on a piece of paper. Sometimes the leads don't even have the name of the client and other times you will find the client's name, surname, and I. D number. You cannot access the client's profile because you don't have a computer with the relevant software to assist the people that you are calling. You don't even know if the person needs to be assisted in the first place. And she says this is the nature of cold calling and making sales. If the client wants to check their debt balance we need to tell the client to call XDS at 011 645 9100 and ask the client to tell them that they should forward their certificate of balance from ITC to the office email address. If not we make a three-way call and be quiet while the client is talking to the people at XDS. They can't even do a status check on site they need to send the client's information to the head office to a lady by the name of Judy to run the I.D numbers on the system to get the result for us and then we can get back to the client. This is a mockery. How do you run a business like this?

As if this is not worse she says that we should not deal with customers' queries after the sale has been made because that is all that we do and that the client needs to contact head office. What I want to know is what happens to the client then?

If this is a registered company and everything is in order why is it that there are things that a registered company should have that are going to ensure that it can cater to every need that the clients have? What are the standards and procedures that are to be employed to ensure that consumers are protected?

As an employee there, how can you work under those conditions where you don't know what is what? Ever since I started working there she has been restructuring, hiring, and firing people left, right, and center. Her manner of addressing her staff is very unprofessional, demeaning, and intimidating. I have come to even go so far as to resolve in my mind that this is just a game that she is playing with people's time, money, and praying on the hearts of those really looking for work.

As an agent, this is what is going to happen to you. 1- They tell you that you are going to work the first month as a probation period where you are not going to get a salary but a commission. You do not get told how much that commission is going to be. They will tell you that if you meet the target of sales to the value of R20 000 you will get your contract and commission at the end of the first month. You will find that the atmosphere in the center is hyped up and everyone is working hard and you have team leaders there to assist you too. You will be motivated. Your now enthusiastic and you work.

2- You will work very hard and you will make the sales that you make expecting that you are going to get your contract in the second month. That does not happen. Instead, you will find that more people are being hired and now all of a sudden she has complaints about the agents that have finished their month probation. At that point, she has not paid them for the sales that they have made nor has she given them their contracts. She now begins her search to find any reason to fire these agents. Here are some living examples: - agent got fired because she had her menstrual period unexpectedly at work and messed herself. I wanted to ask the boss lady if she could rather leave and come back to work the following day but instead, she chose to fire her. - Agent sent a WhatsApp message that he has a stomach bug and will not be able to come to work. She fired him and told him to reapply in June. - She fired four agents because they did not make sales on that particular day where they did have sales in the past months. - She fired an agent who had a crisis at home where her house was on fire and as a result did not come to work the following day. - She fired 2 team leaders and an agent (separate occasions) for hearsay that was not true and after firing them she told the whole call center that they were spreading rumors in the call center and making her call center a horrible place to work in where we all know that the real problem here is about the bottom line, MONEY. Where is the money? By the way, is this not a defamation of character?

I can tell you more and trust me this is just the tip of the iceberg.

I have completed my 1-month probation and worked the first two weeks of the second month and got fired for hearsay that was not true. So in my case, no money was ever paid to me or to anyone that I know of. I have worked in many places and held various capacities but never have I ever seen anything like this before. What do you think? I would never go back to that branch even if they paid me.

Should you wish to ask me any questions feel free to comment and I will respond to you. Please don't let this happen to anyone else.