DM
Dineo M
Active since Feb 2019
3
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3 reviews27 months ago
Webafrica the perfect definition of ripoff, ****, lip service and sleepless nights.
To say that the service WebAfrica provides is appalling is an understatement. To say that they offer great lip services is being overly generous. My experience with WebAfrica has been the sequel of the movie Wrong Turn. I signed up with them for a 25/25Mbps fibre line. They promised that they have an excellent internet connection and that they have never had any complaints. The installation process was smooth and I kid you not for the first couple of months or so the internet worked as they had promised. Next thing, I started experiencing intermittent internet connection issues, no internet connection being the worst technical support issue, etc. When I try their WhatsApp chat I would be prompted by their bot "Willie" until I reach a point where I choose the option to speak to an agent because the problem could not be fixed by Willie the bot. Then the agents would introduce themselves and ask how they could help, but there would be no response from the agents after that, despite me sending question marks to try and get their attention. Eventually, I would get a message stating that there has been no communication between myself and the agent therefore the chat has been closed and if I would like to start another chat I need to follow more prompts. This would happen continuously ending up with no assistance via this system. I then turned to the online live chat and the very same thing happened when I was using WhatsApp. At this point, you can imagine that my blood is boiling. I decided to try and call. When I did that you had the option to speak to sales or revert to WhatsApp as the voice recording says they only deal with sales telephonically and they provide fast assistance via WhatsApp or Live chat. So I had a bright idea to speak to sales and all they told me was that I was through to the wrong department and that they would escalate the problem and in turn, would get someone to be in contact with me. That never materialised despite the numerous attempts. I mean what company does not have a direct line to call customer support but has a voice line for sales? I had an incident when I was calling to try again to get them to fix the problem and the agent admitted to me that they were experiencing problems with their chat lines and most customers were complaining about this and this has been going on for a while. So, if WebAfrica is well aware of this why don't they fix it? I have been dealing with this poor service, incompetence and for lack of a better expression, indifference of WebAfrica for the past few months to the point where I am about to lose my job. As I am writing this review I believe it has been long overdue and to say I'm angry, livid or whatever word you can think of is an understatement the funny part is just when you think they can't mess up the situation any further they surprise you and do just that or worse. There is so much that transpired since the inception of my subscription with WebAfrica (October 2023) until now that I have reached the point where I feel that I would rather cancel with them and move to a different ISP. Much to my dismay despite my reasons the agreement I had signed with them states that I need to pay a cancellation fee. When I put it to them that I would much rather they provide me with the service they promised so that I don't have to cancel they gave me lip service and yet again I was assured that someone from Technical support would get back to me. This was on the 22 January 2024 and today is the 24 January 2024 I have not heard a word from them and my internet is still ****py. Imagine getting a download speed of 4Mbps and an upload speed of 10Mbps on a 25/25Mbps line. Other times you are without internet for hours on end. Are you serious? So now I am paying for a service that doesn't work, can't cancel because I have to pay cancellation fees and cant work from home, that being the reason I had the service installed and in immediate danger of losing my job. I have had to buy LTE data to just get by with my work. Losing my job means as a single parent I will not be able to provide for my daughter, my household of which I contribute a big portion of, car insurance among other things,
0 replies
64 months ago
Y&S Financial solutions - Credit Rescue Wynberg franchise - Sweatshop.
This is a new branch that the owner claims has been in operation for 3 months now. She claims that she bought shares and opened her own branch under her own business Y&S Financial solutions. The reason why I say "claims" is because I have not seen anything that confirms this to be true. I'll explain further. Basically, she uses people to make money, and when it's time to pay up she fires you instead. Before I go further I would like to stress the fact that there will be many red flags that I will tell you about and this is the reason why I would like to prevent other people from experiencing the same thing I went through. Two months down the drain and nothing to show for it. Not even one sent. It started with a vacancy listing I found on gumtree. Looking for call center agents. The Requirements: -Grade 11 - no experience - clear criminal record So, what does Y&S stand for? I don't know. She bought shares from Credit rescue franchise and opened her branch. That's cool, but get this the certification hung in the reception area does not belong to her or her husband that is as she calls him "the minister of finance". The certificates are furthermore expired. I have no idea who the people are who were given those certificates nor have I ever heard that any of them came to the office nor have I ever seen them. When you walk into the call center first of all you only see a phone at each cubicle. No computer. Leads are given to each agent on a piece of paper. Sometimes the leads don't even have the name of the client and other times you will find the client's name, surname, and I. D number. You cannot access the client's profile because you don't have a computer with the relevant software to assist the people that you are calling. You don't even know if the person needs to be assisted in the first place. And she says this is the nature of cold calling and making sales. If the client wants to check their debt balance we need to tell the client to call XDS at 011 645 9100 and ask the client to tell them that they should forward their certificate of balance from ITC to the office email address. If not we make a three-way call and be quiet while the client is talking to the people at XDS. They can't even do a status check on site they need to send the client's information to the head office to a lady by the name of Judy to run the I.D numbers on the system to get the result for us and then we can get back to the client. This is a mockery. How do you run a business like this? As if this is not worse she says that we should not deal with customers' queries after the sale has been made because that is all that we do and that the client needs to contact head office. What I want to know is what happens to the client then? If this is a registered company and everything is in order why is it that there are things that a registered company should have that are going to ensure that it can cater to every need that the clients have? What are the standards and procedures that are to be employed to ensure that consumers are protected? As an employee there, how can you work under those conditions where you don't know what is what? Ever since I started working there she has been restructuring, hiring, and firing people left, right, and center. Her manner of addressing her staff is very unprofessional, demeaning, and intimidating. I have come to even go so far as to resolve in my mind that this is just a game that she is playing with people's time, money, and praying on the hearts of those really looking for work. As an agent, this is what is going to happen to you. 1- They tell you that you are going to work the first month as a probation period where you are not going to get a salary but a commission. You do not get told how much that commission is going to be. They will tell you that if you meet the target of sales to the value of R20 000 you will get your contract and commission at the end of the first month. You will find that the atmosphere in the center is hyped up and everyone is working hard and you have team leaders there to assist you too. You will be motivated. Your now enthusiastic and you work. 2- You will work very hard and you will make the sales that you make expecting that you are going to get your contract in the second month. That does not happen. Instead, you will find that more people are being hired and now all of a sudden she has complaints about the agents that have finished their month probation. At that point, she has not paid them for the sales that they have made nor has she given them their contracts. She now begins her search to find any reason to fire these agents. Here are some living examples: - agent got fired because she had her menstrual period unexpectedly at work and messed herself. I wanted to ask the boss lady if she could rather leave and come back to work the following day but instead, she chose to fire her. - Agent sent a WhatsApp message that he has a stomach bug and will not be able to come to work. She fired him and told him to reapply in June. - She fired four agents because they did not make sales on that particular day where they did have sales in the past months. - She fired an agent who had a crisis at home where her house was on fire and as a result did not come to work the following day. - She fired 2 team leaders and an agent (separate occasions) for hearsay that was not true and after firing them she told the whole call center that they were spreading rumors in the call center and making her call center a horrible place to work in where we all know that the real problem here is about the bottom line, MONEY. Where is the money? By the way, is this not a defamation of character? I can tell you more and trust me this is just the tip of the iceberg. I have completed my 1-month probation and worked the first two weeks of the second month and got fired for hearsay that was not true. So in my case, no money was ever paid to me or to anyone that I know of. I have worked in many places and held various capacities but never have I ever seen anything like this before. What do you think? I would never go back to that branch even if they paid me. Should you wish to ask me any questions feel free to comment and I will respond to you. Please don't let this happen to anyone else.
0 replies
87 months ago
Great follow up call from MiWay
Excellent service and explanation of packages. Thank you Teboho Moloi! :)
105 replies
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