Poor service at YuGo Roofing

In November 2022 I ordered galvanized roof sheets from YuGo Roofing in Athlone.

Now I do realise that I should rather have had somebody assist on my end with placing this order, but I stated the dimensions of the wendy house precisely, not knowing that I should make allowance for an overhang of the sheets.

I gave all the relevant details to the salesman Kyle, this even included photos. Yet, I received the roofing sheets of exactly the size of the wooden structure (no overhang taken into account) and the run-off channels were in the wrong direction. This was all discovered only once the handyman (who was going to replace the roof sheets for me) had a look at the material.

My argument is that Kyle (being the professional) should have known to ask me (who knows less than nothing about roofing) the relevant questions to ensure that the order was correct. For one, he did not take into account that an overhang of material is required when replacing the roof sheets (I didn’t know this, but was I supposed to?)...

When the handyman told me what was required, i contacted the company and asked them to replace this incorrect order; I offered to pay the difference in price, so I could get the right material with them, but this was also denied.

Upon further enquiry, Danny from the company contacted me via email and after him, Lucy also followed up via email: This was in mid-December 2022. To date I have had no further contact regarding my request for negotiation.

I have since sourced the required material from another company and so am stuck with that bought at YuGo. This was pathetic service especially given the fact that this could have been negated if their salesman (kyle) delivered professional service