JF
Jo-Ann Ferreira
Active since Jan 2016
15
Reviews
0
Industries
Reviews
15 reviews5 months ago
Abysmal service from Nedbank
If i could give a lower rating, i would... My (our) experience with Nedbank Building Loans department has been nothing short of a fiasco: right from inception and the initial dealings with their conveyancing attorneys to this point, whilst our building project is thankfully nearing conpletion. I could go on and on about the poor service, but at this stage it's a moot point, since despite our very strongly worded complaints (which resulted in one online meeting), where nothing was resolved - we received the assurance of a follow-up zoom meet that would then include the attorneys, but of course nothing further came of this. To name but a few issues: the initial consultant (though a wonderful individual) had never done a bond application processing before, let alone a building loan application (which by building loans manager's own admission is "more complicated" than a straightforward bond application. The conveyancing attorneys (assigned by Nedbank) assured us that lodgement would be quick and easy (i quote "if you pay tonight, we lodge tomorrow") - I think these words bolster my assumption that it would be a fast process - yet, after a constant back and forth over this and then that required document, lodgement took 5 months. A system generated time-line (i dont know whether this system was that of the bank or the attorneys); put the date of bond registration date estimate at 3 April. Granted, I should have insisted on investigating multiple options for this building project, but despite voicing my misgivings from the very start, my husband (a Nedbank client) was adamant on dealing with Nedbank; i'm sure this is a decision he now regrets.
0 replies
16 months ago
SARS Belville delivered excellent service
I had been struggling and plodding along with my business returns (ITR14) and desperately needed assistance since numerous telephone engagements did not address my problems over a period of about 3 months. I was unable to obtain a visit to the Cape Town branch any time soon, so accepted the appointment at the Belville branch. During my most recent telephonic engagement, I spoke with Celestine who sugested the Belville appointment since she works there and would be able to assist me. Once there, the security personnel was very kind and in fact, a SARS staff member also offered me assistance, since he could probably tell that I was lost (this was my very first visit to this branch). In the waiting area, I waited maybe 10 minutes tops and Celestine came and introduced me to Marina, who showed me to one of the terminals where I could access my e-filing profile - she expertly guided me through the entire process - in approximately 5 minutes my return was complete and I was able to file the return. I was amazed at how Marina was able to navigate the system and help me with queries which had caused me endless frustration and aggravated me for such an extended period. A sincere thank you Marina and Celestine for your kind assistance in getting me back on track - I appreciate your patient assistance.
0 replies
17 months ago
Forever Bliss Spa (Milnerton) is gr8
I scouted online for a pedi service wanting to 'kill two birds with one stone', since I was going to be in the Milnerton area anyways; this is where I found Forever Bliss Spa. Like anything new, I did not know what to expect but was very pleasantly surprised. Although it is quite far for me to travel since I am in Wynberg, I have already made a follow-up appoinment for a mani... The set-up is very professional, the facilities are clean and stylish and the treatment is second to none; I had a full pedicure; the nail technician was easy-going (but professional), accommodating and very talented. And the pricing (with gelish paint) is very reasonable! I am already looking forward to my next treatment in December and will freely recommend this establishment to anybody who needs to be pampered.
0 replies
19 months ago
Hyperli: pathetic ‘service’
If I could give nil stars, I would: The service is extremely poor, really pathetic : I bought two deals valued at approximately R1100, the one consisting of 4 vouchers as gifts - this was early Sept 2024. The one vendor, when she answered my umpteenth call eventually, was rude, obnoxious , did not respond to e-mails or voicemails and not at all accommodating (so I could easily see why her business is in trouble); while the other vendor’s contact number “does not exist”... so naturally I requested a refund from Hyperli: After ‘Chancel’ (Hyperli support) had acted as intermediary via e-mail between myself and both these vendors, I was shocked to find that this support churns out generic messages to the vendors but really doesn’t address any issues. When I requested a refund for both deals, I was informed that I did not qualify for a cash refund or gift card refund because my request was submitted outside of the required policy period, when it was clearly not. Of course it was all still well within the 30 day validity period... after a couple strongly worded emails they eventually refunded me with 2 gift cards to the full value of the deals purchased. However, now I am forced to still deal with them (Hyperli) which is a sad excuse for an honest business. After these refund cards are used, I will certainly never do business with Hyperli again.
0 replies
26 months ago
I recently downgrade...
I recently downgraded my fibre package with this company and thought it would be a quick and easy process: however if turns out this is not so since using a different infrastructure... I have dealt with 7 different people from start to finish of this ‘move’ who have all been very patient; but Mbali was the person I most recently spoke with: since inception of this downgrade that resulted in several days of no wi-fi, she was able to address the problem in one fell swoop (it took just a few minutes) and this saved me from further frustration, confusion and aggravation. I am still amazed at how she successfully resolved this issue in mere minutes, with just this one telephone call! Thank you Mbali for your excellent service.
56 replies
26 months ago
A number of consultants have tried to assist in this query but it has not been easy
A number of consultants have tried to assist in this query but it has not been easy. A lady by the name of Kama was very helpful and diligent and she followed up consistently. But this being a call-center, one never manages to connect with the same person twice; however today, I was assisted by Jay-Dene during call ref 559901: I cannot praise this lady’s work ethic enough - it is commendable that she could still remain calm, pleasant and courteous, especially after dropped call and all the back and forth at my end, associated with a new application. She was very pleasant and knowledgeable - she did not once make me feel that I was being a burden with my lack of know-how from the login process right through to the completion of the application. Thank you Jay-dene for excellent service 👍
56 replies
30 months ago
Awesome Sun City Cabanas experience
What an awesome experience for us: The staff were super friendly and experienced, the accommodations comfortable, the food yummy and the attractions entertaining. We also booked a morning 3 hour game drive with Mangkwe Game drives - all this was done online - our guide (Greg) was informative and entertaining with quite a sense of himour. It was very good value for money that allowed us to experience all of the big 5 (and more) with the exception of the elusive leopard 😁 Thank you for a great experience Sun City.
0 replies
38 months ago
Poor service at YuGo Roofing
In November 2022 I ordered galvanized roof sheets from YuGo Roofing in Athlone. Now I do realise that I should rather have had somebody assist on my end with placing this order, but I stated the dimensions of the wendy house precisely, not knowing that I should make allowance for an overhang of the sheets. I gave all the relevant details to the salesman Kyle, this even included photos. Yet, I received the roofing sheets of exactly the size of the wooden structure (no overhang taken into account) and the run-off channels were in the wrong direction. This was all discovered only once the handyman (who was going to replace the roof sheets for me) had a look at the material. My argument is that Kyle (being the professional) should have known to ask me (who knows less than nothing about roofing) the relevant questions to ensure that the order was correct. For one, he did not take into account that an overhang of material is required when replacing the roof sheets (I didn’t know this, but was I supposed to?)... When the handyman told me what was required, i contacted the company and asked them to replace this incorrect order; I offered to pay the difference in price, so I could get the right material with them, but this was also denied. Upon further enquiry, Danny from the company contacted me via email and after him, Lucy also followed up via email: This was in mid-December 2022. To date I have had no further contact regarding my request for negotiation. I have since sourced the required material from another company and so am stuck with that bought at YuGo. This was pathetic service especially given the fact that this could have been negated if their salesman (kyle) delivered professional service
0 replies
40 months ago
Gelmar Tokai: great service from Charlton
I recently needed a product (closet organizers) which were advertised at a special price the previous week already but just could not get to my favourite diy store ( Gelmar in Tokai) due to the Christmas rush. I telephoned the store and was assisted by Charlton, who kindly promised to put two of these items aside for me. As promised, he had done so and more: when I eventually managed to visit the store, the items were invoiced and it was a matter of mere minutes when I was able to avoid yet another mad rush of shoppers. A big thank you for the awesome service and for saving me money and lots of time to boot, Charlton, from Jo-Ann.
132 replies
41 months ago
Eugene at Gelmar Tokai: great service
I recently visited my favourite diy store: Gelmar. I needed brackets to complete one of my many unfinished diy projects but was still undecided due to the many possibilities. In fact, I did not know which option would be most suitable. Eugene at the Tokai branch very patiently assisted me, making suggestions which I had not even considered. Thank you Eugene for your invaluable and kind input: my shelving system is perfectly functional and aesthetically appealing due to your patient advice, knowledge and expertise.
132 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
8 (53.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (20%)