Gelmar
Verified Business
AI Review Summary
Based on recent customer reviews, Gelmar receives strongly polarised feedback. Positive experiences highlight friendly, knowledgeable staff at branches such as Pinetown, Randburg, South Gate, and Wonderpark, alongside competitive pricing and a customer-first approach. However, recurring complaints include misleading advertising around blind trimming fees, inaccurate website trading hours, rude service at the Brackenfell branch, product quality concerns, and issues with online stock accuracy. Allegations of staff misconduct at the Vanderbijlpark branch and unresolved product defects further undermine trust for some customers.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
17 hours 1 minuteAverage Time To Reply
-15 NPSRecommended: Unlikely
Replied to 50% of negative reviews
Typically takes less than 12 hours 38 min to reply
TrustIndex
0
Score
Ranking
#53
in Retail
Avg Reply
17 hours 1 minute
NPS Score
-15
Recommended: Unlikely
Replied to 50% of negative reviews
Typically takes less than 12 hours 38 min to reply
Review Distribution
3|20 Reviews
May '25 - Apr '26
5(45%)
4(5%)
3(0%)
2(5%)
1(45%)
5(45%)
4(5%)
3(0%)
2(5%)
1(45%)
Frequently Asked Questions About Gelmar
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Renier T
1 reviews | Active since Jan 2020
4 Mar 2026, 19:06
False advertising
I visited the Gelmar Willow Bridge branch in Cape Town on 4 March 2026 to purchase a Fauxwood Venetian blind. The Gelmar March 2026 advertising brochure showed the various blinds on offer, with a side note that reads "trim your blind while you wait" No trimming price is shown anywhere on the brochure and I was not told about a fee to trim the blind when I asked to have the blind I wanted to buy trimmed. However, upon payment I was issued with a trimming fee invoice of R250 on top of the price of the blind I purchased. Furthermore, I was told that I will have to return the following day, as the trimming cannot be done while I wait as the brochure stated. I then asked to speak to the manager. The manager acknowledged that the advert in the brochure can be misleading, not showing any cost for trimming their blinds but that he could not do anything about it, and that he would take it up with their marketing department. I paid for the blind and the R250 trimming fee and left the store VERY unhappy for having to pay a trimming fee, and having to return to the store the following day to collect the blinds purchased.
Helpful (0)
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Renier T
1 reviews | Active since Jan 2020
4 Mar 2026, 19:06
False advertising
I visited the Gelmar Willow Bridge branch in Cape Town on 4 March 2026 to purchase a Fauxwood Venetian blind. The Gelmar March 2026 advertising brochure showed the various blinds on offer, with a side note that reads "trim your blind while you wait" No trimming price is shown anywhere on the brochure and I was not told about a fee to trim the blind when I asked to have the blind I wanted to buy trimmed. However, upon payment I was issued with a trimming fee invoice of R250 on top of the price of the blind I purchased. Furthermore, I was told that I will have to return the following day, as the trimming cannot be done while I wait as the brochure stated. I then asked to speak to the manager. The manager acknowledged that the advert in the brochure can be misleading, not showing any cost for trimming their blinds but that he could not do anything about it, and that he would take it up with their marketing department. I paid for the blind and the R250 trimming fee and left the store VERY unhappy for having to pay a trimming fee, and having to return to the store the following day to collect the blinds purchased.
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Angelique L
1 reviews | Active since Jan 2020
16 Feb 2026, 09:48
Poor Service
Should I see this as *****ing my money, if they say after 10 working days they will refund me but it has been 16days already and Finance side can not give me any answers.
Helpful (0)
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Angelique L
1 reviews | Active since Jan 2020
16 Feb 2026, 09:48
Poor Service
Should I see this as *****ing my money, if they say after 10 working days they will refund me but it has been 16days already and Finance side can not give me any answers.
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Replies (0)SD
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Thembi P
1 reviews | Active since Jan 2020
29 Jan 2026, 18:19
A very satisfied Customer
I went to Gelmar South Gate ,I was looking for new blinds since I'm renovating my House,I was Assisted by Mbali,she made my shopping effortless she really knows what's she's doing her level for professionalism is impeccable,I am a very satisfied Customer and I will make sure the I refer my Family and Friends to shop at Gelmar South Gate 🫠💫⭐⭐⭐⭐
Helpful (0)
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Thembi P
1 reviews | Active since Jan 2020
29 Jan 2026, 18:19
A very satisfied Customer
I went to Gelmar South Gate ,I was looking for new blinds since I'm renovating my House,I was Assisted by Mbali,she made my shopping effortless she really knows what's she's doing her level for professionalism is impeccable,I am a very satisfied Customer and I will make sure the I refer my Family and Friends to shop at Gelmar South Gate 🫠💫⭐⭐⭐⭐
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phillip H
1 reviews | Active since Jan 2020
21 Jan 2026, 10:39
Poor customer service
Rude and Dismissive Customer Service at Brackenfell Branch I had a very disappointing experience at Gelmar’s Brackenfell branch. I politely asked a staff member for the customer service contact number, which should be a simple request. Instead of being assisted, I was met with a rude, dismissive, and unprofessional attitude. The staff member was unhelpful and made me feel uncomfortable for asking a basic question. This level of service is unacceptable, especially from a well-known and trusted brand. Customers should never feel belittled or disrespected when seeking assistance. Customer service reflects a company’s values, and unfortunately, my experience at the Brackenfell branch fell far below acceptable standards. I hope Gelmar takes this feedback seriously and addresses staff professionalism to prevent similar experiences for other customers.
Helpful (0)
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phillip H
1 reviews | Active since Jan 2020
21 Jan 2026, 10:39
Poor customer service
Rude and Dismissive Customer Service at Brackenfell Branch I had a very disappointing experience at Gelmar’s Brackenfell branch. I politely asked a staff member for the customer service contact number, which should be a simple request. Instead of being assisted, I was met with a rude, dismissive, and unprofessional attitude. The staff member was unhelpful and made me feel uncomfortable for asking a basic question. This level of service is unacceptable, especially from a well-known and trusted brand. Customers should never feel belittled or disrespected when seeking assistance. Customer service reflects a company’s values, and unfortunately, my experience at the Brackenfell branch fell far below acceptable standards. I hope Gelmar takes this feedback seriously and addresses staff professionalism to prevent similar experiences for other customers.
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Andre K
1 reviews | Active since Jan 2020
1 Jan 2026, 14:46
Not on.
On 31.12.25 i needed some stuff and first checked their website, which indicated they are open to 17.00 . I live 18 km. from there and on arrival found them closed for the day. That was 36 km travelled for nothing. Could someone please update the website.
Helpful (0)
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Andre K
1 reviews | Active since Jan 2020
1 Jan 2026, 14:46
Not on.
On 31.12.25 i needed some stuff and first checked their website, which indicated they are open to 17.00 . I live 18 km. from there and on arrival found them closed for the day. That was 36 km travelled for nothing. Could someone please update the website.
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Annie M
1 reviews | Active since Jan 2020
20 Nov 2025, 07:07
Gelmar Vanderbijl Park
I bought material from Gelmar Vanderbijl Park and I just discovered that the salesperson (Mpho) Was conniving with the carpenter he referred me to And the were doing the following 1. Exchanging material without my approval 2. Cash refunds, even when I still have receipts with me and not verifying the card that made transactions 3. Dispatch materials without my approval
Helpful (0)
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Annie M
1 reviews | Active since Jan 2020
20 Nov 2025, 07:07
Gelmar Vanderbijl Park
I bought material from Gelmar Vanderbijl Park and I just discovered that the salesperson (Mpho) Was conniving with the carpenter he referred me to And the were doing the following 1. Exchanging material without my approval 2. Cash refunds, even when I still have receipts with me and not verifying the card that made transactions 3. Dispatch materials without my approval
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Replies (0)