Bad faith and incompetence loses you loyal customers

Gelmar hillcrest branch review.

The lady that takes orders for custom blinds, ****ed up all the blinds.

Just recently tried hanging them and the lengths and widths are all reversed.

I previously only thought it was the one blind that was wrong as I don't have a window that has 400mm drop and is 1250mm wide. When I went to exchange the one , they said it was my mistake for not checking if all was in order (not me trusting that their employee(s) know the difference between length and width)

I can somewhat understand 1 wrong order but all 3. All 3 is gross negligence to the point that the measurements were written legibly and stated L for length and W for width. For reference w=wide and L=drop. Think the staff member needs to be reminded of this.

Sh*tty part is I can't/won't get my money back nor will they make any further alterations to my orders. Disappointed 😞 truly as this was undeniably the fault of the worker, mine was oversight, thinking people know how to do their respective jobs.

Gelmar needs to get their workers to do more trainings, and give some leeway to customers who were wrongly footed a bill in bad faith.