Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Z-FIN is widely praised for its debt review removal services, with customers consistently highlighting named consultants who provide exceptional guidance throughout the process. The business scores strongly on customer service and process efficiency, though a recurring pattern of communication breakdowns after payment collection and unresolved debt review removals represent notable concerns that impact trust for a segment of clients.
Top Strengths:
- •Customer Service & Professional Guidance: Customers frequently name specific consultants like Pamela, Caleen, Sithembele, Abongile, and Chris as patient, friendly, and proactive. Many describe the service as exceptional and go-the-extra-mile.
Replied to 80% of negative reviews
Typically takes less than 13 hours 52 min to reply
TrustIndex
8.4
Score
Ranking
#13
in Financial Services
Avg Reply
0.1
Hours
NPS Score
73
Recommended: Very Likely
Replied to 80% of negative reviews
Typically takes less than 13 hours 52 min to reply
May '25 - Apr '26
Recent reviews (295)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
very bad service they will promise that they will contact you ,but they will never come back or they do not even answer their contact.
the matter was refered to NCR but still no response I hope this message finds you well. I am writing to seek your assistance regarding an ongoing issue with Z-Fin, which has impacted my credit profile. Despite my repeated requests, they are refusing to remove their company from my credit report, and I believe I have grounds to contest this. On April 22, I reached out to Z-Fin to obtain information about their debt consolidation services, specifically inquiring about the duration of the process, the total fees involved, and other relevant details. During this initial conversation, I spoke with a representative who informed me that my total payment would amount to R11,000. She subsequently sent me a power of attorney document to sign; however, I noticed that the document contained incorrect information, including the name of another individual. After raising my concerns, Z-Fin sent me the correct document, but I couldn't help but notice that the payment amount quoted was suspiciously similar to what was listed for this other individual as well. Following this, I was contacted by a representative named Vuyo. During our discussion, I expressed my intention to explore other options, as I felt uncertain about the debt consolidation process and wanted to compare it with other providers. From the outset, I indicated that should the breakdown of payments not align with my expectations, I would reconsider proceeding with Z-Fin. It was my understanding that they would communicate this possibility to me clearly, given their expertise in the industry. On June 11, 2024, Vuyo called me to request my approval for a debit check mandate. I questioned her about this because I had not yet received a breakdown of the costs. Despite my concerns, I felt pressured to approve the mandate, under the assertion that only after doing so would I be informed of the exact payment amounts. Once I authorized it, she sent me the details, which I found to be unsatisfactory and well beyond my financial means. In fact, I was asked to contribute an additional R4,000 on top of the R11,000, bringing the total to R15,000. Feeling overwhelmed and apprehensive about the financial burden, I decided to refuse this after careful consideration, expressing my desire to cancel the mandate altogether. I reasoned that it would be more beneficial for me to manage the instalment payments independently. During this process, I encountered unacceptable behaviour from Vuyo, including threats regarding the potential repossession of my vehicle. Such comments were not only inappropriate but also deeply distressing. Given this treatment, I am now requesting that Z-Fin remove their name from my credit report, as I no longer wish to engage with their services or be subject to debt review. It is my firm belief that entering debt review should be a voluntary decision, made by me, and not something enforced by a third party. Thank you for your attention to this matter. I appreciate your assistance and look forward to your prompt response. This company is cooks the owner is Faheem Solomons.
1 reviews | Active since Jan 2020
very bad service they will promise that they will contact you ,but they will never come back or they do not even answer their contact.
the matter was refered to NCR but still no response I hope this message finds you well. I am writing to seek your assistance regarding an ongoing issue with Z-Fin, which has impacted my credit profile. Despite my repeated requests, they are refusing to remove their company from my credit report, and I believe I have grounds to contest this. On April 22, I reached out to Z-Fin to obtain information about their debt consolidation services, specifically inquiring about the duration of the process, the total fees involved, and other relevant details. During this initial conversation, I spoke with a representative who informed me that my total payment would amount to R11,000. She subsequently sent me a power of attorney document to sign; however, I noticed that the document contained incorrect information, including the name of another individual. After raising my concerns, Z-Fin sent me the correct document, but I couldn't help but notice that the payment amount quoted was suspiciously similar to what was listed for this other individual as well. Following this, I was contacted by a representative named Vuyo. During our discussion, I expressed my intention to explore other options, as I felt uncertain about the debt consolidation process and wanted to compare it with other providers. From the outset, I indicated that should the breakdown of payments not align with my expectations, I would reconsider proceeding with Z-Fin. It was my understanding that they would communicate this possibility to me clearly, given their expertise in the industry. On June 11, 2024, Vuyo called me to request my approval for a debit check mandate. I questioned her about this because I had not yet received a breakdown of the costs. Despite my concerns, I felt pressured to approve the mandate, under the assertion that only after doing so would I be informed of the exact payment amounts. Once I authorized it, she sent me the details, which I found to be unsatisfactory and well beyond my financial means. In fact, I was asked to contribute an additional R4,000 on top of the R11,000, bringing the total to R15,000. Feeling overwhelmed and apprehensive about the financial burden, I decided to refuse this after careful consideration, expressing my desire to cancel the mandate altogether. I reasoned that it would be more beneficial for me to manage the instalment payments independently. During this process, I encountered unacceptable behaviour from Vuyo, including threats regarding the potential repossession of my vehicle. Such comments were not only inappropriate but also deeply distressing. Given this treatment, I am now requesting that Z-Fin remove their name from my credit report, as I no longer wish to engage with their services or be subject to debt review. It is my firm belief that entering debt review should be a voluntary decision, made by me, and not something enforced by a third party. Thank you for your attention to this matter. I appreciate your assistance and look forward to your prompt response. This company is cooks the owner is Faheem Solomons.
1 reviews | Active since Jan 2020
Terrible service
My brother Senzo Roloti paid them to prescibe his debts,now they can't assist him to remove him from debt review he always has to struggle to speak to them but he never gave them problems when he had to pay,such an ************* company
1 reviews | Active since Jan 2020
Terrible service
My brother Senzo Roloti paid them to prescibe his debts,now they can't assist him to remove him from debt review he always has to struggle to speak to them but he never gave them problems when he had to pay,such an ************* company
1 reviews | Active since Jan 2020
Bad experience with Z-Fin
I am so disappointed with the level of unprofessionalism from this company. I also have the same experience communication was consistent until its time to deliver the results which is debt review removal within 5-10 working days. My life is in limbo and I cannot qualify for any credit. Can I get my ID cleared ASAP if not then please refund me so that I can appoint a company that is willing to remove my listing.
1 reviews | Active since Jan 2020
Bad experience with Z-Fin
I am so disappointed with the level of unprofessionalism from this company. I also have the same experience communication was consistent until its time to deliver the results which is debt review removal within 5-10 working days. My life is in limbo and I cannot qualify for any credit. Can I get my ID cleared ASAP if not then please refund me so that I can appoint a company that is willing to remove my listing.
1 reviews | Active since Jan 2020
****mers and lies
****MERS, they lie and deceive you. When they take your money the commutation is good, once they have to remove you they will tell you stories that they escalate the matter waiting for respond, it’s been over a year now I have paid them but still my name is still not right, since I have been introduced to them I have been paying my debts in time and every month never skipped any payment. They are useless FSP. All they want is your money.
1 reviews | Active since Jan 2020
****mers and lies
****MERS, they lie and deceive you. When they take your money the commutation is good, once they have to remove you they will tell you stories that they escalate the matter waiting for respond, it’s been over a year now I have paid them but still my name is still not right, since I have been introduced to them I have been paying my debts in time and every month never skipped any payment. They are useless FSP. All they want is your money.
1 reviews | Active since Jan 2020
Disappointed
I'm so disappointed, because when the money was deducted, the communication was excellent, but now the communication is lacking. No progress in debt review removal and I was told I'll receive the communication from their lawyers in 3 to 5 working days, it has long passed 5 days. I had so much faith in this company but now I'm not sure anymore.
1 reviews | Active since Jan 2020
Disappointed
I'm so disappointed, because when the money was deducted, the communication was excellent, but now the communication is lacking. No progress in debt review removal and I was told I'll receive the communication from their lawyers in 3 to 5 working days, it has long passed 5 days. I had so much faith in this company but now I'm not sure anymore.
1 reviews | Active since Jan 2020
Wonderful service
This hands up👆👌👍 goes to Chris of Z fin this guy's service is out standing his assisting me so well with the debt removal process, his with you every step of the way so far I don't have any regrets Chris keep up the good work and Z fin this guy truly deserves a raise.
1 reviews | Active since Jan 2020
Wonderful service
This hands up👆👌👍 goes to Chris of Z fin this guy's service is out standing his assisting me so well with the debt removal process, his with you every step of the way so far I don't have any regrets Chris keep up the good work and Z fin this guy truly deserves a raise.