Z-FIN
Verified Business
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Z-FIN earns strong praise for friendly, dedicated consultants who guide clients through debt review removal, with named agents like Chris, Pamela, Abongile, Caleen and Sithembele repeatedly commended. However, a meaningful minority describe communication blackouts after payment, delayed clearance certificates, and pressure-selling during onboarding, leaving some clients feeling misled and financially stuck.
Replied to 84% of negative reviews
Reply time on negative reviews: 13h 52m
TrustIndex
8.4
Ranking
#6
in Debt Management
Reply Time
7h 57m
NPS Score
76
Recommended: Very Likely
Replied to 84% of negative reviews
Reply time on negative reviews: 13h 52m
Jun '25 - May '26
Based on recent customer reviews, Z-FIN receives strong praise for its debt review removal service, with consultants like Chris, Pamela, Abongile, and Caleen frequently named as exceptional. Customers value clear guidance and successful outcomes, while a vocal minority report communication breakdowns after payment, delays in clearance certificates, and frustration with refund and credit bureau update processes.
Z-FIN's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name consultants like Chris, Pamela, Abongile, Caleen, and Sithembele as patient, knowledgeable, and going above and beyond. Many describe staff as friendly, professional, and dedicated to walking clients through the debt review removal process step by step.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Z-Fin gave me and wife great service now we are finally cleared off all debt thank you very much guys especially Chris thank again
1 reviews | Active since Jan 2020
Z-Fin gave me and wife great service now we are finally cleared off all debt thank you very much guys especially Chris thank again
1 reviews | Active since Jan 2020
Chris Mac at Z fin is amazing and i wouldnt have asked for more from him, i started the process of clearing my name late last year and he was swift and quick in handling my request and i was clear within 30 days and i still needed to settle my other accounts and i came back to him in 5 momths to have my records updated again and he did it without hesitation. Its refreshing to have such people who are dedicated to doing their work.... #Thankyou@Christheequalizer
1 reviews | Active since Jan 2020
Chris Mac at Z fin is amazing and i wouldnt have asked for more from him, i started the process of clearing my name late last year and he was swift and quick in handling my request and i was clear within 30 days and i still needed to settle my other accounts and i came back to him in 5 momths to have my records updated again and he did it without hesitation. Its refreshing to have such people who are dedicated to doing their work.... #Thankyou@Christheequalizer
1 reviews | Active since Jan 2020
No sense of urgency at all. My life is being impacted and no courtesy messages/calls for an update on my debt review application. I feel like I'm receiving traction only because I am raising complaints. I need my ID REMOVED FROM DEBT REVIEW URGENTLY!!!!!!!!!
1 reviews | Active since Jan 2020
No sense of urgency at all. My life is being impacted and no courtesy messages/calls for an update on my debt review application. I feel like I'm receiving traction only because I am raising complaints. I need my ID REMOVED FROM DEBT REVIEW URGENTLY!!!!!!!!!
1 reviews | Active since Jan 2020
Definitely one of the worst debt counselor company in the country. There's been a continuous delay in ensuring my ID is cleared from debt review. The company must just refund me my money as the 10 working days for a clearance letter is only on paper. I have been under this process for 14 months and there's no indication as to when I'll be cleared. I'll report to the NCR as well
1 reviews | Active since Jan 2020
Definitely one of the worst debt counselor company in the country. There's been a continuous delay in ensuring my ID is cleared from debt review. The company must just refund me my money as the 10 working days for a clearance letter is only on paper. I have been under this process for 14 months and there's no indication as to when I'll be cleared. I'll report to the NCR as well
The most common complaint about Z-FIN, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. While many praise proactive updates and quick callbacks, a recurring complaint is that communication deteriorates after final payment. Customers report ignored WhatsApps, emails, and calls when chasing clearance certificates or debt review removal confirmations, sometimes for months.
Z-FIN scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (4.4); their weakest is Payment Management (3.3). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
Z-FIN has a TrustIndex of 8.4 out of 10 on Hellopeter, based on 245 reviews in the last 12 months. They reply to 84% of negative reviews, typically within 13 hours 52 min. Hellopeter has tracked Z-FIN across 740 total reviews. How is the TrustIndex calculated? →