Z-FIN
Verified Business
|4.4|171 Reviews (last 12 months)|Responds in 10h 12m
Z-FIN
Verified Business
|4.4
171 Reviews (last 12 months)
Responds in 10h 12m
Scores reflect the Overall AI Score for each category
Z-FIN
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Z-FIN earns strong praise for friendly, dedicated consultants who guide clients through debt review removal, with named agents like Chris, Pamela, Abongile, Caleen and Sithembele repeatedly commended. However, a meaningful minority describe communication blackouts after payment, delayed clearance certificates, and pressure-selling during onboarding, leaving some clients feeling misled and financially stuck.
Replied to 80% of negative reviews
Reply time on negative reviews: 15h 51m
TrustIndex
8.1
Ranking
#13
in Debt Management
Reply Time
10h 12m
NPS Score
60
Recommended: Very Likely
Replied to 80% of negative reviews
Reply time on negative reviews: 15h 51m
Aug '25 - Jul '26
Based on recent customer reviews, Z-FIN receives strong praise for its debt review removal service, with consultants like Chris, Pamela, Abongile, and Caleen frequently named as exceptional. Customers value clear guidance and successful outcomes, while a vocal minority report communication breakdowns after payment, delays in clearance certificates, and frustration with refund and credit bureau update processes.
Z-FIN's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name consultants like Chris, Pamela, Abongile, Caleen, and Sithembele as patient, knowledgeable, and going above and beyond. Many describe staff as friendly, professional, and dedicated to walking clients through the debt review removal process step by step.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2022
I don't know where to start about my happiness with the above company which is Z-Fin. I had a big problem with several retailers where I ended up being blacklisted through major credit bereaus in the country. My life came to total standstill I couldn't obtain credit anywhere for the past 8 years. Today I can happily boast that I own a new car, got it yesterday and a number of accounts. All thanx goes to the gentleman by the name of Chris Mac, Basheera and a from their legal department by the name of Nicole. Guys I, m short of words to thank you. I, m really grateful for your time and efforts to sort my life. Today I, m a happy man from kzn in Durban. Mind you good people Z-Fin is in Cape Town but they managed to help me whilst I, m Durban. I, d like to plead with people who had the same problem as mine to seek help from Z-Fin they are legit not ****med. Thank you once more Z-Fin team. Regards Denis Thamsanqa Puza
1 reviews | Active since Dec 2022
I don't know where to start about my happiness with the above company which is Z-Fin. I had a big problem with several retailers where I ended up being blacklisted through major credit bereaus in the country. My life came to total standstill I couldn't obtain credit anywhere for the past 8 years. Today I can happily boast that I own a new car, got it yesterday and a number of accounts. All thanx goes to the gentleman by the name of Chris Mac, Basheera and a from their legal department by the name of Nicole. Guys I, m short of words to thank you. I, m really grateful for your time and efforts to sort my life. Today I, m a happy man from kzn in Durban. Mind you good people Z-Fin is in Cape Town but they managed to help me whilst I, m Durban. I, d like to plead with people who had the same problem as mine to seek help from Z-Fin they are legit not ****med. Thank you once more Z-Fin team. Regards Denis Thamsanqa Puza
1 reviews | Active since Aug 2024
I am very happy with the service I have received, though at times was very hard but at the end you came through, and I thank you very much for the support and the assurances you gave me throughout the journey. Finally, I have my clearance certificate thanks to Z-fin.
1 reviews | Active since Aug 2024
I am very happy with the service I have received, though at times was very hard but at the end you came through, and I thank you very much for the support and the assurances you gave me throughout the journey. Finally, I have my clearance certificate thanks to Z-fin.
1 reviews | Active since Mar 2021
My brother finally received his clearance certificate, Thank u so much We are truly grateful
1 reviews | Active since Mar 2021
My brother finally received his clearance certificate, Thank u so much We are truly grateful
1 reviews | Active since Mar 2024
I had an excellent experience with Zinfin. They assisted me professionally and efficiently with removing my debt review flag from my profile, and the entire process was much smoother than I expected. Their team kept me informed every step of the way, answered all my questions promptly, and handled everything with professionalism and care. What stood out most was their transparency and commitment to helping me resolve the issue as quickly as possible. Thanks to Zinfin, my profile was successfully updated, and I can finally move forward financially with peace of mind. I highly recommend their services to anyone needing assistance with debt review clearance or credit profile matters. Thank you again to the Zinfin team for the outstanding service!
1 reviews | Active since Mar 2024
I had an excellent experience with Zinfin. They assisted me professionally and efficiently with removing my debt review flag from my profile, and the entire process was much smoother than I expected. Their team kept me informed every step of the way, answered all my questions promptly, and handled everything with professionalism and care. What stood out most was their transparency and commitment to helping me resolve the issue as quickly as possible. Thanks to Zinfin, my profile was successfully updated, and I can finally move forward financially with peace of mind. I highly recommend their services to anyone needing assistance with debt review clearance or credit profile matters. Thank you again to the Zinfin team for the outstanding service!
The most common complaint about Z-FIN, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. While many praise proactive updates and quick callbacks, a recurring complaint is that communication deteriorates after final payment. Customers report ignored WhatsApps, emails, and calls when chasing clearance certificates or debt review removal confirmations, sometimes for months.
Z-FIN scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (4.4); their weakest is Payment Management (3.3). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
Z-FIN has a TrustIndex of 8.1 out of 10 on Hellopeter, based on 171 reviews in the last 12 months. They reply to 80% of negative reviews, typically within 15 hours 51 min. Hellopeter has tracked Z-FIN across 729 total reviews. How is the TrustIndex calculated? →